Customer Service Advisor

3 weeks ago


Birmingham, United Kingdom Switch Advisor Consultancy Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their financial service needs.

**Duties**:

- Communicate with customers in person to address inquiries, resolve issues, and provide information
- Analyze customer accounts and transactions to identify any discrepancies or errors
- Provide guidance and support to customers regarding our products and services
- Collaborate with internal teams to escalate complex issues and ensure timely resolution
- Stay up-to-date with industry trends and changes in financial regulations

**Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities with the ability to analyze information and make informed decisions
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to remain calm and professional when dealing with challenging customer situations

**Salary**: From £24,704.67 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 12/04/2024



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