Customer Service Advisor

2 weeks ago


Birmingham, United Kingdom Hart Recruitment Full time

A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required.

You will be working for a not-for-profit organisation that provide improvement services to their specialist sector. For this position, you must have previous experience working within a customer service position.

As the Customer Service Advisor, your duties will include:

- Talking through policies over the telephone and ensuring all communication is in line with company standards / insurance regulations
- Logging all calls and relevant information on the database
- Dealing with general queries received and passing complex queries to the appropriate department

As the Customer Service Advisor, you will:

- Previous experience working within a call centre
- Have experience of working within Customer Service and Administration
- Be organised and efficient with the ability to meet deadlines
- Excellent communication skills on the telephone and in writing with a focus on excellent service
- A good team player
- You may have experience of working as one of the following: Call Centre, Contact Centre, Customer Executive, Helpdesk, Membership Advisor, Membership Administrator, Customer Relations, Membership Co-ordinator, Customer Service Administrator, Mortgage Advisor or Customer Co-ordinator

As the Customer Service Advisor, your salary will be circa £21,500 per annum with the view of increasing to £22,500 after a successful probation, plus a range of benefits.



  • Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...


  • Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts...


  • Birmingham, United Kingdom Page Personnel Full time

    Temporary Role for 8 Weeks - Global and Growing Manufacturing Company **About Our Client**: My client is a global and growing Manufacturing business based in Birmingham City Centre, seeking a Customer Service Advisor on a temporary basis. As Customer Service Advisor, based in Birmingham, you will be responsible for: - Outbound Calls - Data entry based on...


  • Birmingham, United Kingdom Page Personnel - UK Full time

    Temporary Role for 8 Weeks - Global and Growing Manufacturing Company **About Our Client**: My client is a global and growing Manufacturing business based in Birmingham City Centre, seeking a Customer Service Advisor on a temporary basis. As Customer Service Advisor, based in Birmingham, you will be responsible for: - Outbound Calls - Data entry based on...


  • Birmingham, United Kingdom Gleeson Recruitment Group Full time

    GRG are recruiting a new permanent Customer Service Advisor role working within the Financial Services Sector! This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development. You will need to have previous experience within the Financial Services...


  • Birmingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading manufacturer in the optical industry. They specialise in offering solutions to businesses. - As a Customer Service Advisor you will be responsible for: - Collaborate, escalate, and liaise with the global team as required to ensure successful...


  • Birmingham, United Kingdom InHealth Group Full time

    **Role**: Customer Service Advisor Location: Birmingham Salary: 20,319 This is a Full-Time position of 37.5 hours per week paying 20,319. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...


  • Birmingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £10.00 - £10.00 per hour per hour B1 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...


  • Birmingham, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. **Key Responsibilities**: - Book vehicles in for repair and liase with customers. - Organise the allocation of courtesy cars. - Administration. - Reporting. - Maintain good housekeeping. **Key Requirements**: - Have experience of working in a...


  • Birmingham, United Kingdom Page Personnel Full time

    Hybrid Working - 3 Months Temporary Contract **About Our Client**: My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract. As Customer Service Advisor, based in Birmingham, you will be responsible for the following: - Undertaking the day-to-day...


  • Birmingham, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are seeking a Customer Service Advisor for our client in Birmingham.Duties Include:General Administration.Data Inputting.Speaking to customers on the phone and passing them through to different departments.General filling and photocopying.Answering incoming telephone calls.Working Hours:Monday to Friday.(Apply online only)


  • Birmingham, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Smethwick, Birmingham. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising...


  • Birmingham, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...


  • Birmingham, United Kingdom ALPHAATOMIC LTD Full time

    As a Customer Service Advisor, you will be responsible for addressing customer inquiries and concerns through various communication channels,. You will serve as the primary point of contact for customers, providing timely and accurate information, troubleshooting problems, and offering solutions to ensure customer satisfaction. **Duties**: - Provide...


  • Birmingham, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...


  • Birmingham, United Kingdom Advanced Logistics Recruitment Full time

    My client is a successful logistics company based near to Birmingham Business park and are currently looking for a Customer Service Advisor to join their team. You will be responsible for ensuring that deliveries and collections of vehicles are completed on time. Liaising with both customer and drivers regarding updates, delays, breakdowns etc. Ensuring...


  • Birmingham, United Kingdom Make Agency Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service and support to...


  • Birmingham, United Kingdom GXO Logistics Full time

    GXO Logistics Supply Chain Inc. **Looking for a better work/life balance?** Here at GXO Logistics, we’re recruiting **Customer Service Advisors** to join our team in **Bromford Gate**. This is a full-time, permanent opportunity working 40 hours a week with a **Monday - Friday**shift pattern (**09:00 - 17:00)**. **Pay, benefits and more**: - A salary...


  • Birmingham, United Kingdom The Recruitment Group Full time

    **Customer Services Advisor - Temp to Perm Contract to Start ASAP!!** Location: Witton, Birmingham B6 Hours of Work: Mon - Fri - 39h - 8:30am-5pm, Mon-Fri (42 min lunch) **Salary**: £11.35ph (£23,100pa) **Duties**: - They deal with customer queries, organising returns, replacement orders and process carrier claims daily. - Customer query handling...


  • Birmingham, United Kingdom The Recruitment Group Full time

    Customer Services Advisor - Temp to Perm Contract to Start ASAP!! Location: Witton, Birmingham B6 Hours of Work: Mon - Fri - 39h - 8:30am-5pm, Mon-Fri (42 min lunch) **Salary**: ?11.35ph (?23,100pa) **Duties**: - They deal with customer queries, organising returns, replacement orders and process carrier claims daily. - Customer query handling skills -...