Customer Service Advisor
2 weeks ago
**Customer Services Advisor - Temp to Perm Contract to Start ASAP**
Location: Witton, Birmingham B6
Hours of Work: Mon - Fri - 39h - 8:30am-5pm, Mon-Fri (42 min lunch)
**Salary**: £11.35ph (£23,100pa)
**Duties**:
- They deal with customer queries, organising returns, replacement orders and process carrier claims daily.
- Customer query handling skills
- Excellent communication / listening skills with all levels of staff and customers.
- Able to prioritise workload effectively.
- Works well single-handed or as part of a team.
- Administration
- Chasing deliveries with Carriers
- Processing carrier claims
- Ensuring queries/complaints are dealt with efficiently.
- Stating and logging
- Filing
Person Spec:
- Excellent telephone manner
- Good communication/people skills
- Attention to detail.
- Reliability
- Good keyboard skills
- Team player
- Remain calm under pressure.
- Any other duties required by the company.
**Job Types**: Full-time, Temp to perm
**Salary**: £11.35 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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