Customer Service Advisor

2 weeks ago


Birmingham, United Kingdom Gleeson Recruitment Group Full time

Customer Service Advisor - Birmingham
Due to our client's continue growth, we are working in partnership to find 3 Customer Service Advisors that will be joining their team based in Birmingham. This is a temporary position for a minimum of 6 months contract which could potentially extend for alonger length of period.
**Within this role you will**:

- Act as first point of contact for customers over the phone
- Provide exceptional telephone customer service in a timely manner whilst working in a busy fast-paced contact centre
- Resolving queries raised by Clients and providing a range of solutions for client issues
- Providing a world class client experience by exceeding expectations in the manner in which the call has been handled and by offering an extensive knowledge
- Organising own workflow ensuring that high volumes of various types of telephone enquiries managed to achieve individual and team targets
- Escalating complex and unresolved enquiries as appropriate
- Logging complaints

**What we're looking for**:

- Previous experience of working in a customer-servicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
- Excellent communication skills, written and verbal
- Ability to solve problems
- A self-motivated and enthusiastic, results focused and pragmatic approach and outlook

**Hours of work are**:

- 37.5 hours per week
- Monday to Friday 08:30AM - 17:00PM



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