Customer Service Advisor
3 weeks ago
A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplierpartners.
**Client Details**
Leading Travel & Tourism company based in Birmingham.
**Description**
The responsibilities of a Customer Service Advisor include:
- Answer incoming customer phone calls and take appropriate action for each call
- Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
- Adopt company policies to resolve customer service issues, post and pre-sale
- Any other duties that the Solos group requires relating to the operational running of the business.
- Deliver on personal, departmental and company targets as set-out by Operations Manager
- Control room allocations and release dates
- Manage additional services and special requests relating to bookings
- Timely completion of client flight requests
- Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
- Assist in writing accurate and articulate customer itineraries
- Arrange ticketing and boarding passes for all customers
- Dispatch all travel documentation to customers on time.
- Execute all communication in a clear and timely manner ensuring all administrative protocols are observed
**Profile**
A successful Customer Service Advisor will include:
- Excellent organisation and time management skills
- Strong command of English in written and spoken forms
- Attention to detail
- A high level of numeracy
- An ability to work effectively under pressure
- Strong computer skills;
- Working knowledge of MS Office and TMS operating system useful not essential
- Excellent interpersonal communication skills
- High level of professionalism
- An eye for a sale and ability to convert customer enquiries into confirmed bookings
- Must be available to work outside of normal office hours on a rota basis
- Strong problem-solving capabilities
- A methodical and conscientious approach to all tasks
**Job Offer**
The benefits of a Customer Service Advisor include:
- Excellent basic salary
- Pension
- Hybrid working
- Friendly and fast paced work environment
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