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Customer Service Advisor
4 months ago
#Internal
**Please note this vacancy is only available to Birmingham City Council employees and Temporary staff who currently work for Birmingham City Council via a recruitment agency.**
**Customer Service Advisor**
**Permanent**
**Grade 2 - £20,812 - £22,777**
**Working 36.5 hours per week**
Customer Service Advisors wanted
As a Customer Service Advisor, you will be **fully trained **to:
- deal with customers, answering questions, ensuring we are providing our customers with the correct information and provide a well signposted route into appropriate council services either digitally or by telephone
- answer a range of calls, from a variety of different customers and deliver a high level of customer satisfaction by providing a great service and getting it right first time
- deliver excellent customer service and consistently achieve the right outcome for customers
- take ownership and deal with customer complaints in a professional and caring manner, following the correct process for a successful customer outcome
**Closing date 6th August 2023 at 23.59**
**Proof of Right to work in the UK will be required for all applicants in accordance with **UK Home Office requirements **, before any employment offer can be confirmed.**
**Job Description and Person Specification