Customer Service Officer

2 weeks ago


Birmingham, United Kingdom RSR Housing Full time

RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of our Housing client based in Birmingham for a Customer Service Officer. You will be acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison.

This is a full time, permanent role and offers a salary of £22,800.

**Main Duties**:

- Deliver an exceptional and professional customer service, listening to residents and taking appropriate action, escalating to specialist teams where appropriate
- Manage all customer care cases individually and as a part of team, that provides a resolution and communication is maintained throughout
- Ensure that reception areas are adequately covered ensuring a professional service to our visitors
- Liaise with internal customers as required to ensure customer care is delivered in a timely manner
- Identify areas for improvement and work with colleagues to continuously improve the service

**Essential Requirements**:

- Previous experience of a customer facing role, delivering excellent customer service within a Housing Sector environment
- Effective communication skills, both written and verbal.
- Able to work collaboratively and flexibly in a fast-paced environment
- Ability to stay calm in difficult situations and influence positive outcomes
- Good IT skills and experience of the Microsoft suite of products
- Be able to manage multiple cases and follow through to successful completion
- Good level of general education. Minimum GCSE English and Maths at grade C or above
- NVQ level 2 in Customer Services is desirable but not essential

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.**

RSR Housing is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

Recruitment Team



  • Birmingham, United Kingdom Customer Management Resourcing (CMR) Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...

  • Customer Services Officer

    Found in: Talent UK C2 - 7 days ago


    Birmingham, United Kingdom Midland Heart Full time

    The Role Are you passionate about delivering  brilliant customer service? Do you enjoy working in a  fast-paced environment  where you can resolve new and  exciting challenges  each day? If yes, we want to hear from you! We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re...


  • Birmingham, United Kingdom Brite Recruitment Full time

    **TECHNICAL CUSTOMER SERVICE OFFICER** **PERMANENT** **£28-£30K** **BIRMINGHAM/HYBRID** An innovative, not-for-profit organisation is looking for a **TECHNICAL CUSTOMER SERVICE OFFICER **due to significant demand for the companies’ services. The operations team support both development and deployment of several key assets and this role is pivotal in...


  • Birmingham, United Kingdom BRAC Saajan Full time

    WE ARE **HIRING!** **Lozells Road, Birmingham** **Role: Maternity Cover (6 months, Part time, 20 hours a week) **Branch Customer Services Officer **The Company**: BSEL operates through an extensive network of independent retail money transfer agents, with around 150 based in the UK.The company has an aggressive plan to expand over the next few years...


  • Birmingham, United Kingdom General Dental Council Full time

    If you thrive in a fast-paced environment and have a natural ability to explain complex information easily, we would love to hear from you. We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers; including dentists, dental...

  • Customer Service

    7 days ago


    Birmingham, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role: Customer Service Advisor** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: 14.08.2023 /...


  • Birmingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 304194**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • Birmingham, United Kingdom Niyaa People Full time

    **An exciting opportunity has become available for a temporary Customer Service Advisor to join a leading Housing Associations Customer Service team based in the West Midlands. This role is offering the chance to increase your experience and knowledgein a well established company, an easily commutable journey accessible by public transport and a long term...

  • Customer Support Officer

    Found in: beBee S GB - 2 weeks ago


    Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham area Working Instructions: Hours: Mon-Thurs 9-5pm, Friday 9-4pm Pay Rate: £13.20 per hour Work Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week The ideal...


  • Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Fantastic permanent opportunity to join an innovative and fast paced organisation! This really is a great company to work for with a great career progression and brand new offices in Birmingham. We are seeking a Customer Service Advisor to join this growing team. You will be delivering outstanding customer service whilst handling all customer queries and...

  • Customer Support Officer

    Found in: beBee jobs GB - 5 days ago


    Birmingham, Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham areaWorking Instructions:Hours: Mon-Thurs 9-5pm, Friday 9-4pmPay Rate: £13.20 per hourWork Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per weekThe ideal candidate...


  • Birmingham, United Kingdom Communitybank Full time

    General Job Responsibilities Community Bank Customer Service Representatives have direct interface with current and potential Bank customers. They provide services which include opening new accounts, explaining Bank products and services, solving customer problems, and responding to other customer requests. The CSR must possess a thorough knowledge of all...


  • Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Agent Location: Birmingham, UK , Weekend work required **Salary**: £21750.00 **Job Description**: **Responsibilities**: - Provide exceptional face-to-face customer service- Handle customer inquiries and complaints with professionalism and empathy- Proactively identify sales opportunities and offer relevant...


  • Birmingham, United Kingdom Mitie Full time

    Job Description*** **Contract Type: Permanent** **Hours: 40** **Shift Pattern: Full Time** **Salary**: 20,800- 22,700 **Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools,...


  • Birmingham, United Kingdom Mitie Full time

    **Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the...


  • Birmingham, United Kingdom Host Student Housing Limited Full time

    **Job Title**: Customer Service Assistant **Reports to**: Property Manager & Assistant Manager **Working Hours**: 40 hours per week **Based**: On-site Birmingham We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at The Metalworks in Birmingham. You will be required...


  • Birmingham, United Kingdom HollyField Personnel Full time

    **Exciting Opportunity Alert!** **Customer Service Superstars Wanted! Join a Thriving Team in Hams Hall and Kickstart Your Career Adventure!** **What's In Store for You?** - Competitive Salary: £22,500 per annum - Job Type: 12 weeks temporary to permanent - Location: Hams Hall, Office Based - Full-time: 40 hours per week (rotational shifts between 7:00 am...


  • Birmingham, United Kingdom Howells Solutions Full time

    **Customer Service Manager -Social Housing Repairs & Maintenance** **Birmingham Based** **Permanent, full time position** **£40 - 45k** Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Birmingham. This is a full time, permanent role,...


  • Birmingham, United Kingdom Tate Full time

    **Customer Renewals Officer** **Temporary** **Division**: Contracts **Location**: Birmingham **Hybrid** **Salary**: £12.50 per hour Are you a highly skilled and motivated individual who is ready to add value to a busy Service Contracts team? Our client is an exciting market leader in EdTech. This is a fantastic opportunity to join their team at an...


  • Birmingham, United Kingdom Arca Living Ltd Full time

    Furniture Maxi is a trading name for Arca Living Limited, it is an online retailer specialising in top quality rattan garden furniture with a taste for the latest and best designs at astonishing prices. An exciting opportunity has arisen to join Arca livingLimited, If you like to take the lead and offer exceptional customer service this role will be for...