Branch Customer Services Officer
3 weeks ago
WE ARE
**HIRING**
**Lozells Road, Birmingham**
**Role: Maternity Cover (6 months, Part time, 20 hours a week)
**Branch Customer Services Officer
**The Company**:
BSEL operates through an extensive network of independent retail money transfer agents,
with around 150 based in the UK.The company has an aggressive plan to expand
over the next few years whilst maintaining its commitment to increasing financial inclusion.
**What are we looking for?**
Must be results-orientated and able to work both independently and within a team environment
Creative and enthusiastic
Work on own initiative and without supervision
Must be able to speak, read and write Bengali and English, both
**Role and Responsibilities**
Provide customers with product and service information
Delivering rate & quotation to walk in and telephone customers
Creating transactions for branch Customers
Assisting beneficiary, walk in customers & telephone customers
Handling query and passing them on to the right department
Enter new customer information into system and update existing customer information
File maintenance and Record keeping
PDQ and cash banking amount entry into remit ERP
Reporting any anti-money laundering activities or Suspicious Activity Report (SAR) to the nominated officer
Attend all other works entrusted by line manager and others from time to time.
Jump on to other areas of work and department as and when needed according to the urgency and nature of the
business by discussing with line manager.
KYC maintenance and updating files according to BSEL policy
Maintaining DCFCL (Department Control Function Check List)
Maintaining MSI file sales activities
Maintaining reconciliation file for PDQ and daily banking
Makes recommendations to management to improve customer experience
**Skills and qualities**
Clear communication skills
Patience
Attentiveness
Polite and gentle
Time management skills
Ability to read customer and use positive language.
Problem solving skills and ability to stay calm in a difficult situation, whilst coming up with an appropriate solution
Friendly, approachable and helpful
Proactive
Previous customer service skills are desirable
**Salary**:Negotiable
**_Job Location: Lozells Road, Birmingham _**
If you feel that you are the right match for the above-mentioned
line within **15th March, 2024
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