Branch Customer Services Officer

3 weeks ago


Birmingham, United Kingdom BRAC Saajan Full time

WE ARE

**HIRING**
**Lozells Road, Birmingham**
**Role: Maternity Cover (6 months, Part time, 20 hours a week)
**Branch Customer Services Officer
**The Company**:
BSEL operates through an extensive network of independent retail money transfer agents,

with around 150 based in the UK.The company has an aggressive plan to expand

over the next few years whilst maintaining its commitment to increasing financial inclusion.

**What are we looking for?**

Must be results-orientated and able to work both independently and within a team environment

Creative and enthusiastic

Work on own initiative and without supervision

Must be able to speak, read and write Bengali and English, both

**Role and Responsibilities**

Provide customers with product and service information

Delivering rate & quotation to walk in and telephone customers

Creating transactions for branch Customers

Assisting beneficiary, walk in customers & telephone customers

Handling query and passing them on to the right department

Enter new customer information into system and update existing customer information

File maintenance and Record keeping

PDQ and cash banking amount entry into remit ERP

Reporting any anti-money laundering activities or Suspicious Activity Report (SAR) to the nominated officer

Attend all other works entrusted by line manager and others from time to time.

Jump on to other areas of work and department as and when needed according to the urgency and nature of the

business by discussing with line manager.

KYC maintenance and updating files according to BSEL policy

Maintaining DCFCL (Department Control Function Check List)

Maintaining MSI file sales activities

Maintaining reconciliation file for PDQ and daily banking

Makes recommendations to management to improve customer experience

**Skills and qualities**

Clear communication skills

Patience

Attentiveness

Polite and gentle

Time management skills

Ability to read customer and use positive language.

Problem solving skills and ability to stay calm in a difficult situation, whilst coming up with an appropriate solution

Friendly, approachable and helpful

Proactive

Previous customer service skills are desirable

**Salary**:Negotiable

**_Job Location: Lozells Road, Birmingham _**

If you feel that you are the right match for the above-mentioned

line within **15th March, 2024


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