Customer Renewals Officer

3 weeks ago


Birmingham, United Kingdom Tate Full time

**Customer Renewals Officer**

**Temporary**

**Division**: Contracts

**Location**: Birmingham

**Hybrid**

**Salary**: £12.50 per hour

Are you a highly skilled and motivated individual who is ready to add value to a busy Service Contracts team?

Our client is an exciting market leader in EdTech. This is a fantastic opportunity to join their team at an exciting time in our growth. This is a great place to work, that embraces creativity and innovation.

**The role**:
Assisting in the management of service contracts. You will be responsible for managing assets and service contracts, along with contacting customers regarding renewals and payments and required data management.

**Additional responsibilities**:

- Renewing existing and creating new service contracts
- Managing existing and adding new assets
- Requesting and Chasing Purchase Orders numbers
- Advising clients on best actions for renewal of support contracts
- Handling customer cancellations.
- Speaking with clients regarding feedback
- Handling incoming and outgoing calls
- Liaising with the sales/ account management team regarding ongoing support

**The person**:
Extended knowledge of the MS Office suite (Including Word, PowerPoint, and Excel) is required. And working experience with Salesforce or another CRM software is desirable.

If you see yourself working for a company that is driven by the mission of creating a positive impact on the education sector. Because this makes for a happy and cooperative working environment.

Tate is acting as an Employment Business in relation to this vacancy.


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