Customer Liaison Officer

2 weeks ago


Birmingham, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and continuous improvement of customer and client satisfaction levels, supporting the delivery of a large capital works programme, where we will be responsible for enhancements to properties, including: Bathrooms, Kitchens, and Roofs, which will involve engaging with tenants and offering support to the Site Team in their duties. The Customer Liaison Officer will play a key role in resident and community engagement and communication, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening. Coordinating access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, for works to be completed to schedule.
**The Project**
Key duties and responsibilities: - Ensure all forms of communication are created, implemented, and understood by all links in the communication chain, ie office, site and client. This could be letters, calls, newsletters etc. - Full compliance with in Health and Safety at Work Act and Fortem’s processes and procedures. - Notify customers of the intended start dates for the work and update the customers accordingly. - To manage tenant’s expectations by ensuring they understand the nature and scope of works, the likely extent of disruption during the works and the mutual obligations of themselves and the contractor before, during and after the works, by undertaking a resident induction visit. - Ensure you visit / contact customers daily. - Deal with any issues/complaints on behalf of the customers, resolving them in order to stop complaints being registered in accordance with company standards. - Ensure site supervisor is aware of any customer requirements / issues, and update and coordinate responses accordingly - To identify diversity issues relating to tenants & neighbours affected by the work and liaise with colleagues to ensure these issues are properly considered during the planning and execution of works - To secure feedback from all tenants affected by the work in the form of a satisfaction questionnaire when the work is completed.
**Essential and Desirable Criteria**
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
**Additional Information**
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR03243



  • Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...

  • Customer Liaison Officer

    Found in: Talent UK C2 - 2 weeks ago


    Birmingham, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery...

  • Resident Liaison Officer

    Found in: Talent UK C2 - 2 weeks ago


    Birmingham, United Kingdom Wates Full time

    We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be working out of our Birmingham office on one of our social housing contracts, delivering support to our residents.Key Accountabilities will include:Set up, undertake and manage the Tenant/Customer/Resident Liaison Service...


  • Birmingham, United Kingdom Howells Solutions Full time

    **Tenant Liaison Officer - Social Housing Retrofit Works £14.00 - £17.75 an hour Temporary position (initial 3 months temp) Birmingham Area** Howells is working with a leading main contractor to find a successful and proactive Tenant Liaison Officer to join their team in the Birmingham Area. The contract is working on retrofit projects, consisting of...


  • Birmingham, United Kingdom Brsk Full time

    Want to work for the next major start-up in telecoms? Would you like to help people fight the cost of living increases and make an impact in your local community? Full andPart time roles available Full training, development & ongoing support is provided ~£21k - £25k FTEper annum salary plus a 2ktravel allowance ~ Represent a brand that makes an...


  • Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

    Our very busy Oncology department is offering the opportunity for an experienced Band 3 Patient Liaison Officer to provide administrative support to our highly cohesive team for 37.5 hours per week, worked over 5 days. Previous experience working within the NHS and knowledge of the hospital PAS system is desirable for this role. We are looking for a...


  • Birmingham, United Kingdom Wates Full time

    We have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the Bromford area The Wates Group was established in 1897 and is one of the leading privately-owned, construction, development and property services companies in the UK. We employ over 4,000 people, working with a range of clients and partners...


  • Birmingham, United Kingdom Euro Parking Services Limited Full time

    **About Us** Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year. **Responsibility as a Customer Liaison Admin Assistant**: - Opening files, conflict checking,...


  • Birmingham, United Kingdom Ministry of Justice Full time

    **Judicial Liaison Assistant - Birmingham - 75188** **£21,775** **Birmingham**: **Regional Support Unit**: **Job Title:Judicial Liaison Assistant Midlands**: **1 post (Birmingham)**: **Pay Span or equivalent**:Administrative Officer (AO)** **Background**: The Tribunals Service and His Majesty’s Court Service have been integrated into a single Agency,...


  • Birmingham, United Kingdom Ministry of Justice Full time

    **Judicial Liaison Assistant - Birmingham - 72143** **£21,775** **Birmingham**: **Regional Support Unit** **Job Title**:Judicial Liaison Assistant **Midlands - Birmingham** **Pay Span or equivalent**: AO **Background** The Tribunals Service and His Majesty’s Court Service have been integrated into a single Agency, His Majesty’s Courts and Tribunals...

  • Housing Officer

    2 weeks ago


    Birmingham, United Kingdom Boden Group Full time

    28,000 + Car + Holiday & Benefits Your new company- Housing Officer An excellent facilities management, social housing, & technical services provider with a global presence. Working on a social housing contract based out of the office in Birmingham but also travel to sites on a full time, permanent basis. Your new role- Housing Officer Working...


  • Birmingham, United Kingdom Sandwell College Full time

    Location: Cadbury College, Kings Norton Working Hours: 37 (includes evening and weekend work, when required) **Salary**: £25,870 - £29,992 per annum We offer competitive pay and excellent rewards including: - Excellent annual leave plus bank holiday allowance - Competitive pension scheme - A variety of health and wellbeing programmes - Discounted gym...


  • Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 274633**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Birmingham, United Kingdom Savills Full time

    **_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._** **Purpose of the Role** **Key Responsibilities** -_Preparation and implementation of an annual marketing strategy and budget plan which sets out clear...


  • Birmingham, United Kingdom Change Grow Live Full time

    **Overview**: The Change Grow Live Birmingham Service is one of the biggest drug and alcohol services in Europe, in one of the most diverse cities in the UK. We're looking for people to join our busy and vibrant team - over 250 staff across 6 hubs - to make a change to the lives of people who use our service, and the communities that they come from. This is...

  • Finance Officer

    3 days ago


    Birmingham, United Kingdom Queen Alexandra College Full time

    **Description**: This post will operate as part of a small group of Finance Officers. Individuals will focus on particular areas of the Job Description, but will be expected to undertake all aspects of finance work, including Accounts Payable, Accounts Receivable, Banking and Cash Management. The successful applicant will have an interest in the full...

  • Customer Support Officer

    Found in: beBee S GB - 2 weeks ago


    Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham area Working Instructions: Hours: Mon-Thurs 9-5pm, Friday 9-4pm Pay Rate: £13.20 per hour Work Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week The ideal...

  • Customer Support Officer

    Found in: beBee jobs GB - 1 week ago


    Birmingham, Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham areaWorking Instructions:Hours: Mon-Thurs 9-5pm, Friday 9-4pmPay Rate: £13.20 per hourWork Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per weekThe ideal candidate...


  • Birmingham, United Kingdom BCAL Full time

    **Driver Liaison Co-ordinator x 2** **Location: Solihull, Birmingham** **Working hours: 4 on 4 off shifts, 8am-7pm** **Salary: £26,000 basic, plus 25 days annual leave** **Job status: Permanent** **Who we are** BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed...


  • Birmingham, United Kingdom DINAK UK Full time

    General internal and technical sales duties, to include but not limited to: - Outgoing Sales calls B2B - Coordinate and chase-up inquiries - Deal with ongoing sales and projects - Customer and Supplier liaison - Support all commercial activity - Liaison and assist Area sales managers and agents - Technical assistance and advice to customers Required...