Tenant Liaison Officer

2 weeks ago


Birmingham, United Kingdom Howells Solutions Full time

**Tenant Liaison Officer - Social Housing Retrofit Works
£14.00 - £17.75 an hour
Temporary position (initial 3 months temp)
Birmingham Area**

Howells is working with a leading main contractor to find a successful and proactive Tenant Liaison Officer to join their team in the Birmingham Area. The contract is working on retrofit projects, consisting of predominantly EWIs and IWI.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queriesquickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.
**Key Responsibilities include**:

- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- External and Internal Wall Installation experience
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out

**About you**
- Proficient in Microsoft software, especially excel
- CSCS
- DBS
- Asbestos Awareness
- Confident, organised and self-motivated
- Socially and commercially aware
- Ability to work to deadlines
- Excellent communication skills
- Able to work with a diverse range of people
- Demonstrates an eye for detail and a commitment to delivering excellent standards
- Professional attitude and approach to
- A clean driving license holder

**Salary & Benefits**

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

**Applications



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