Tenant Participation Officer
2 months ago
We are recruiting on behalf of our client, who is looking to recruit a Tenant Participation Officer to work as part of their team in the Birmongham area. This is a full time role for a period of 10 months.
**Job Summary**
To assist the District Housing Managers and Local Housing Managers in the formation and development of all tenant involvement initiatives, with special emphasis upon the establishment and support of Tenants/Residents Associations, Housing Liaison Boards and Constituency Tenant Groups. Provide specialist advice, guidance and information about the variety of management options such as local management agreements and estate agreements.
**Job Role & Responsibilties**
- To actively target under-represented and hard to reach customer groups and assist with the participation of all customers in the determining of service priorities and the monitoring of performance.
- To enable Local Teams to establish channels of effective communication with all existing Tenants/Residents Groups, Housing Liaison Boards and Constituency Tenant Groups.
- To assist in the formation of new initiatives to improve customer involvement and respond to changing legislation.
- To ensure that the wishes, criticisms and observations of the customer are able to reach local and senior management as appropriate.
- To include working closely with Local Housing Managers, Housing Officers, Housing Liaison Boards, Constituency Tenant Groups and Other Council Departments.
- To support the District Housing Managers and Local Housing Managers on resident involvement and related matters involving training and development of tenant groups.
A specific task for the post holder will be the review of the Constituency Tenant Involvement Agreement.
**Special Conditions**
- Work outside office hours, including evenings and occasional weekends.
- Time off in lieu is provided
**Job Types**: Full-time, Temporary contract
Contract length: 10 months
**Salary**: £14.83 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 391535
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