Support and Integration Officer

2 weeks ago


Birmingham, United Kingdom Acapella Recruitment Full time

**About the organisation**:
Our client’s vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

They are a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. They provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities inour society.

They have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, they have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

By working with them, you will be supporting refugees and migrants to build a better, brighter future.

**Purpose of role**

The Support and Integration Officer is responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars ofthe service that the organisation provides.

**Key responsibilities**
- Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly.
- Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.
- Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.
- Making internal and external referrals to others services or other relevant external agencies and referral partners as appropriate.
- Organising and attending group trips to local places of interest for our tenants.
- Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working.
- Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.
- Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.
- Organising house meetings and visiting our tenants both at their properties and in the community.
- Making use of CRM Salesforce reports to improve case management.

This list is not exclusive or exhaustive. You may be asked to carry out other duties deemed necessary by your line manager.

**Next Steps**:

- Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. _



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