Housing Management

2 weeks ago


Birmingham, United Kingdom HancoxRead Recruitment Full time

Job Description: Housing Management - Tenant Participation Office

Location: Birmingham (Woodcock Street)

Pay Rate: £14.73 per hour

Contract Length: Rolling Contract
- To assist the District Housing Managers and Local Housing Managers in the formation and development of all tenant involvement initiatives, with special emphasis upon the establishment and support of Tenants/Residents Associations, Housing Liaison Boardsand Constituency Tenant Groups.
- To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of mal-administration or breach of the City Council’s policies.
- To facilitate communication between customers, District Teams and Central Policy Teams.
- To ensure that the wishes, criticisms and observations of the customer are able to reach local and senior management as appropriate.
- To include working closely with Local Housing Managers, Housing Officers, Housing Liaison Boards, Constituency Tenant Groups and Other Council Departments.
- To support the District Housing Managers and Local Housing Managers on resident involvement and related matters involving training and development of tenant groups.
- A specific task for the post holder will be the review of the Constituency Tenant Involvement Agreement.
- To attend public meetings/roadshows to assist in the participation/information/ marketing of initiatives or new legislation.
- Must be willing to work outside of office hours, including evenings and occasional weekends.
- Must be able to travel to sites throughout the City eg by car or bus.
- To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of mal-administration or breach of the City Council’s policies.
- To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of mal-administration or breach of the City Council’s policies.
- To maximise customer involvement in service monitoring and customer feedback processes, and facilitate recruitment of Tenant Inspectors and Mystery Shoppers.

If you feel you will be a good fit for this position,

Please send your CV to the Team at HancoxRead Recruitment today


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