Housing Management

2 weeks ago

Birmingham, United Kingdom HancoxRead Recruitment Full time

HancoxRead Recruitment are looking for a Housing Management - Housing Officer - Grade 4 (Birmingham)

which is ongoing into 2023.

JOB PURPOSE

1.1 To deliver a consistent, excellent, reliable, customer focussed landlord service,

undertaking the full range of housing management duties which may vary according to the size and profile of the area.

1.2 Using prevention, early intervention education and enforcement approaches, will ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures and in compliance with all relevant legislation,regulatory codes, guidance, and professional practice

1.3 Will play a proactive role in the provision of a multi-agency problem solving service around people, property, place, and sustaining tenancies

1.4 Required to work a 36.50-hour week with attendance on a time in lieu basis at meetings outside of normal office hours as and when required.

1.5 Place of work may change within the city to meet the needs of the service.

1.6 To be assigned, as part of a flexible and responsive housing service, to designated service areas, projects, or issues according to the needs and priorities of the business

- **Core Duties & Responsibilities**
2.1 Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.

2.2 Investigate and respond to complaints and enquiries within corporate standards and timescales.

2.3 Will regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate

2.4 Will attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.

2.5 Working with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures. Takeappropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit

2.6 Meet all relevant key performance indicators and individual targets and objectives

2.7 Assist residents by giving advice on Council services and signpost customers to the appropriate internal and external agencies ensuring that any safeguarding issues / concerns are reported accordingly.

2.9 Educate and inform residents and staff on changes to welfare benefits to minimise their impact and provide sign posting and where appropriate, give general advice and guidance on welfare benefits, reform, budgeting, and income maximisation to enabletenants to sustain their tenancy.

2.10 Using a holistic, problem solving and cost-effective approach, establish contacts and participate with multi agency forums and where appropriate act as lead agency with regard to housing, environment, children and adult issues.

2.11 Be aware of and give information on the range of housing offers within the city to assist meeting housing needs such as new build provision, registered social housing and private rented sector activity, mutual exchange schemes and home options.

2.12 Ensure all work is carried out in compliance with the Data Protection Act and Human Rights Act and the Equalities Act

2.13 Respond to all telephone enquires in a polite and helpful manner following Birmingham City Council’s telephone protocol.

2.14 Deliver and champion a proactive approach to give tenants opportunities to upskill, remove barriers to work and find employment

2.15 Promote and actively support BCC safeguarding policies and procedures, carry out appropriate assessments to inform effective referral or signposting to appropriate service areas or agencies.

2.16 Ensure that all working practices, methods, materials, uniforms PPE and equipment conform to the requirements of current Health and Safety Legislation and appropriate safe working practices are implemented, Including identifying health and safety trainingneeds for staff and services under your control.

2.17 Ensure information systems are updated with appropriate data to support performance monitoring

2.18 Encourage and support resident participation and involvement in BCC activities in delivering a comprehensive landlord service.

Special Requirement:
N/A

Working hours:
Full time - 36.5 +

**Salary**:
£14.83 per hour.

Start date:
Immediate

**Contact**

Please call Team HancoxRead and quoting the job reference number **384 472

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