Front of House Assistant

2 months ago

Birmingham, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The main purpose of the Front of House Assistant’s role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building including tenants. This role will also support the Building Manager.

**Key Responsibilities**
- To work closely with the Building Manager and other employed staff within the property in ensuring that the highest standards at the property or properties are maintained at all times.
- At the start of each day the Front of house is to liaise with the night front of house (if applicable) on any issues from the previous evening followed by covering any notes made in the DOB book and the desk diary.
- Establish a good working relationship with all of the staff and tenants of the property or properties.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during the building manager’s absence.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- The Front of house is to maintain an accurate log of all Savills visitors to the building.
- Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority.
- Personal appearance is to be of a very high standard at all times. The uniforms provided must be kept in a laundered and well pressed condition at all times.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To maintain all site records in line with operating procedures.
- A courteous, helpful nature must be displayed at all times.
- To report any repairs to the apartment or building to the appropriate contractors and complete the required paperwork.
- To assist and direct all visitors to the site in getting to their required location within the building.
- To answer the telephone and on-site intercom system in a professional manner.
- To carry out any other duties as the Building Manager or Managing Agents may from time to time consider necessary.

**Skills, Knowledge and Experience**

**Essential**
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisation, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.

**Desirable**
- Operational front of house experience, within a retailing environment.
- Basic knowledge of H&S legislation.
- Good knowledge of Walton on Thames local area.
- Hold a valid SIA and CCTV Licence

Monday - Friday 9am - 3pm

Salary - £12.50/hr

Please see our Benefits Booklet for more information.

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