Front of House Host

2 months ago

Birmingham, United Kingdom Praxis Real Estate Management Full time

To act pro-actively, ensuring all public and back of house areas of the site are safe and secure, protecting the property and people and meeting the high standards and specification set by the company.

To react with an immediate and appropriate response to incidents and to ensure that Health, Safety, and security standards are delivered and maintained. Front desk duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book.

Support in the day-to-day supervision of the daily operations while taking pride in your job delivering excellent customer service to visitors, tenants and colleagues.

**Main Duties**:

- Liaise with the Estates and FM Team to ensure the smooth and efficient running of the building in which you are allocated
- Answering all calls/visitors to reception and dealing appropriately and in a welcoming and professional manner
- Arrange to carry out all daily checks in conjunction with the Estate Manager and FM team
- Support to ensure the cleaning standards are of the highest standards thereby delivering a clean and safe environment for all visitors & tenants onsite and always report any issues found direct to the Estate Manager, or FM team straight away
- To ensure the landscaped areas are well maintained and report any issues found direct to the RFM straight away
- To carry out a daily inspection of entrances internal, external and car parks
- Ensure all Health & Safety checks are carried out as requested by Estate Manager and FM Team
- Prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors
- Accurately reporting all incidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences
- Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site
- Ensure deliveries, visitors and contractors are properly recorded on site and effective control takes place on access and egress
- Log and store lost property in line with procedures
- Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations
- To undertake other miscellaneous duties relating to general service, as requested by the FM Team and Estate Manager.
- Adherence to strict levels of confidentiality in respect of tenants and customers
- Update and change poster sites as and when required
- Deliver newsletters and communication to tenants
- Make sure tenants and visitors are parking in the assigned spaces
- Support FM Team and FOH Ops Manager with viewing requests from agents
- Maintain positive working relationships with all tenants

**Requirements, Skills and Qualifications**
- Basic competency with IT and technology
- Working knowledge of entrepreneurial, fast paced, flexible office environment
- To be able to communicate with customers, colleagues and visitors fluently in English
- Observant and able to complete accurate reports
- To have a working knowledge of own Health and Safety responsibilities
- Fire Marshall duties
- First aid trained

**Personal Qualities**
- To have pride in your job and personal appearance.
- Friendly, approachable, and creating a good impression.
- Able to use own initiative and solve problems
- Able to manage own time and prioritise work
- Team player with the ability to work effectively supporting colleagues at all levels within a high performance team.

Expected hours: 45 per week

**Job Types**: Full-time, Permanent

**Salary**: £26,781.30 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person

Reference ID: PFM04

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