Front of House Host

6 months ago

Birmingham, United Kingdom Commercial Estates Group Full time

At CEG, we don’t just build and manage bricks and mortar, we build communities. We make space for people to flourish and businesses to develop, we want to provide the perfect place for businesses to thrive.

The Front of House Host role is integral to ensuring that a first-class experience is provided to our tenants and their visitors by building strong, long-lasting partnerships. This role would suit an immaculately presented, professional and highly organised individual, who has had previous Front of House experience and a friendly presence. They must be willing to go that extra mile for tenants and visitors and thrive in creating a memorable customer service experience.

This diverse role requires team delivery of a range of services to our tenants and visitors, including the provision of event management, community placemaking, and the support of building amenities such as the Gym and breakout space.

This role is a unique opportunity for an enterprising individual who wishes to deliver an unforgettable service, have a long-lasting career and the opportunity to create something amazing.

**Reports to Front of House Manager**

**Key Responsibilities**
- Delivery of a first-class customer experience to all tenants and visitors
- Establish excellent tenant relationships, keep abreast of tenant needs and delivering improvements where necessary
- Work alongside CEG’s Customer Experience Team to deliver the LIFE experience on site
- Ensure the Life by CEG App is kept up to date with the latest building events, and gym/café offers and all other site relevant content
- Working with local partners and securing discounts and activity listings to create the best tenant service. Promoting the Alpha community initiatives including car-pooling and other travel amenities
- Establish and maintain excellent relationships with the Alpha gym and fitness providers and create other partnerships to achieve the best service and offer for tenants
- Ensure the Building Operations Manual is reviewed regularly and kept up to date
- Ensure all aspects of front-of-house admin policies and procedures are adhered to
- Ensuring reception is covered at all times
- Be part of the presentation team, talking knowledgeably about the workspace on offer, the building and the location, showing potential tenants available office space and benefits of Alpha
- Take responsibility for maintaining ‘viewing-ready’ space and the presentation of the building
- To be familiar with the building, in particular, its construction, the services provided, plant and equipment, fire and security systems and front-of-house services
- Ensure the safety of all contractors, tenants and visitors to ensure the highest levels of compliance in respect of Health and Safety and Statutory Legislation
- Reporting of faults and incidents through the eLogbook’s facilities management helpdesk and managing this through to resolution
- Providing ongoing support to facilities management and the Investment Management teams
- Competent to support planned and unplanned evacuations, always remaining calm and professional

**Key Skills and Personal Attributes**
- Highly presentable and professional
- Excellent IT skills, including MS Word, Excel and Outlook
- Totally customer service driven - willingness to understand and meet the needs of both internal and external clients in order to build and maintain positive relationships
- Excellent communication skills, oral and written
- Workflow management i.e. effective organisational and time management skills and the ability to prioritise
- Acts as an Ambassador for CEG
- Commitment to Excellence - uses their initiative, adapts positively to change and is proactive in finding solutions to issues. Always focuses on delivering quality work and driven to learn more

**Requirements**:

- FAAW Qualified (preferred)
- Exceptional customer service skills
- Experience in a similar role
- Excellent Communication
- Excellent IT skills
- Team player with the ability to be flexible
- Health & Safety Awareness

**Job Type**: Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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