Income Administrator

3 weeks ago


Birmingham, United Kingdom Housing 21 Full time

**Hours: 35 Hour Per Week**

**Salary: £27,830 Per Annum**

**Closing date: 24/03/2023**

**Proposed interview dates: 27/03/2023**

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us

**The role**

We are currently looking to recruit a full-time Income Administrator

The role is full-time, 35 hours a week and we are happy to talk flexible working. In particular, we encourage our employees to consider a nine day fortnight with compressed hours where this suits them.

In this role you will ensure accurate, complete, timely processing and maintenance of all agreed activities. Encompassing - management and administration of tenants direct debits, housing benefits entitlements & contributions, rent transfers, queries, refunds, tenancy set up/amendments, former tenants arrears and overpayments, universal credit portal, legal administration support, raising of sublet invoices. Support to operations and other stakeholders

**To be considered for this role you will need to have**:

- Experience working in a fast paced, high-volume environment and delivery of excellent customer service
- Has experience of working in the housing sector
- Has working knowledge of the benefits system
- HB and UC
- Track record of delivering services to meet customers’ needs.
- Confidentiality and data protection legislation
- Experience working with complex systems solutions with numerous interfaces from feeder systems

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can do approach with a customer focused attitude, we would love to hear from you.

This is a home based role, although some infrequent visits to our Head Office in Birmingham (or other Housing 21 locations) may be required for collaboration or team meetings.

We think Housing 21 is an amazing place to work but don’t just take our word for it

“Housing 21 encourages people to voice their opinions and creativity. Everyone is approachable and takes time to get to know you regardless of position” - Resident Charges Analyst, Finance

“I am very happy about the progress I have made at Housing 21. I have gone from being on a temporary contract to Credit Manager”- Credit Manager, Finance

**Who we are**:
Housing 21 is a leading not for profit provider of Retirement Housing and Extra Care for older people of modest means.

We operate in nearly 200 local authority areas, manage around 20,000 Retirement andExtra Care Living properties and provide over 42,000 hours of social care each week.

We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do. We aim to provide a consistently excellent service and a great experience for all the people we serve.



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