Income Services Assistant

2 weeks ago


Birmingham, United Kingdom Birmingham City Council Full time

**Income Services Assistant**

**Permanent Grade 2 - £20,812 - £22,777**

**Working 36.5Hours per week**

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant duties for income collection to the Housing Revenue Account. We manage the collection of £268 million housing rents together with responsibility for the recovery of former tenancy debt and Housing Benefit overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage. We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Assistants working 36.5 hours per week.

Your tasks will include:

- Assisting with the preparation of forms and correspondence to support the execution of the legal process required by the BCC Rent Service
- Undertake the administration of Garage accounts held by BCC Customers
- Undertake the administration of Arrears Direct/Third Party Deduction requests for relevant BCC Customers
- To have sufficient knowledge of computerised systems in order to interrogate computer systems, input/retrieve data as required, produce documentation as required to facilitate the duties of the Rent Service

Ideally you will be able to demonstrate the ability to work well as part of a team and able to organise work and set priorities.

BCC believes in investing in staff to improve the safety, reliability and efficiency of the services we provide and, as part of the Council's wider culture change framework, we have diverse development opportunities on offer designed to meet the needs of the staff and citizens we serve.

Closing date 1st August 2023 **at 23.59**

Ref: BCC1189

Job Description and Person Specification


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