Help Desk/customer Service Operators

2 weeks ago


Birmingham, United Kingdom Reed Full time

I am delighted to present you with a fantastic opportunity for one of my reputable clients. They are looking for 2 Service Desk/Customer Service Operators to join their expanding team in Birmingham

You will have a mix of helpdesk and problem solving background with excellent communication skills.

You will be based on the service desk answering calls and and generally providing a excellent customer service.

**Your key duties and responsibilities will include**:
? Assist with incoming calls for our Head Office, answering calls and directing queries as appropriate.

? Assist the team to monitor service delivery to site based customers

? Assist the team to achieve at least 80% resolution of reactive and planned work orders within the agreed SLA timescales

? Be aware of Health and Safety responsibilities insofar as they relate to Facilities/Property Services, particularly in the absence and reporting as required.

? To assist in the maintenance of and ensure that the management database accurately reflects compliance within managed sites.

? To assist with the implementation of appropriate training programs and site based staff

**Your skills and Experience will include**:
? Strong interpersonal skills, capable of communicating at various levels

? Effective PC skills, including working knowledge of Microsoft and Google packages

? Proactive, flexible attitude to changes in IT systems and the SD role / operations

? Fast and accurate typing skills

? Good telephone manner

? Able to actively build and develop relationships internally and externally

? Committed and focussed

? Positively work towards improvement

? Customer Service experience

? Pleasant and confident telephone manner

This is an absolute fantastic opportunity for someone who is looking to progress their career and wants to thrive within the role.


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