Help Desk Coordinator 13742077

4 weeks ago


Birmingham, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment are looking for an experienced Help Desk Coordinator for a full time permanent job based in the Birmingham B18 area.

**About The Job**
You will form part of the team on site who respond, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion.

The role entails you to deliver excellent customer service, interpreting and managing work orders through the CAFM system, planning and dispatching both reactive and PPM jobs out to the engineers across the estate.

You will be responsible for ensuring all jobs are completed within contractually defined SLA’s and providing administrative support where appropriate.

Mon to Fri

Shifts are either
- 7am - 3.30pm
- 10am - 7pm

Pay rate £11.54 p/h

**About You**
We are looking for someone who has helpdesk experience, who is used to arranging jobs/visits/materials etc and would also suit someone who has a customer service background.

Computer Literate is essential to the role (Training on Systems will be given)

Ability to prioritise and work to deadlines

Able to work within a team and under own initiative

Strong communicator

Good level of English & Maths skills required

Able to get to B18 for the above times

This is a permanent role for the right individuals.

**About Multi Trades Recruitment Limited**:


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