Help Desk Coordinator

3 weeks ago


Birmingham, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment are looking for an experienced Help Desk Coordinator for a full time permanent job based in the Birmingham B18 area.

**About The Job**
- You will form part of the team on site who respond, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion.
- The role entails you to deliver excellent customer service, interpreting and managing work orders through the CAFM system, planning and dispatching both reactive and PPM jobs out to the engineers across the estate.
- You will be responsible for ensuring all jobs are completed within contractually defined SLA’s and providing administrative support where appropriate.

**Job Details**
- Mon to Fri
- Shifts vary between 7am - 7pm
- Pay rate £11.54 p/h
- Weekly pay

**About You**
- We are looking for someone who has helpdesk experience, who is used to arranging jobs/visits/materials etc and would also suit someone who has a customer service background.
- Computer Literate is essential to the role (Training on Systems will be given)
- Ability to prioritise and work to deadlines
- Able to work within a team and under own initiative
- Strong communicator
- Good level of English & Maths skills required



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