Client Engagement Coordinator

2 months ago

Birmingham, United Kingdom Migrant Help Full time

**Job Title**: Client Engagement Coordinator

**Location**: Birmingham

**Salary**: £27,275 Increasing to £31,059 following successful completion of a 6 months' probation period

**Job type**:Fixed Term Contract

**Closing Date**: 18
th
August 2023

**About us**:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

**The Role**:
We are currently looking for **Client Engagement Coordinators** to join our dedicated and compassionate Strategic Programmes team, on **a Fixed Term Contract.**There will be a potential for the role to be made permanent or be extended.

Migrant Help is seeking an experienced employability professional to fulfil this exciting new role. You will be responsible for brokering and managing relationships between partners that engage with our clients such as refugee support organisations, housing, skills and Voluntary and Community Sector (VCS) providers, which will benefit the participants and provide greater levels of cohesion between services.

The Client Engagement Coordinator will act as a consistent and stable point of contact for internal and external stakeholders, developing relationships with local partner In this role, you will work to maintain and develop relationships with targeted stakeholders, partners and community groups to drive referrals to the programme and drive engagement. This is an engaging role requiring communication and influencing skills, as well as a good understanding of the needs of refugees living in the West Midland/North West.

If you are an excellent communicator, have the ability to write short reports and feedback on service operational achievements and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you

**Duties and Responsibilities**:

- Responsible for brokering and managing relationships between partners that engage with our clients such as refugee support organisations, housing, skills and Voluntary and Community Sector (VCS) providers, which will benefit the participants and provide greater levels of cohesion between services
- Maintain and develop relationships with targeted stakeholders, partners and community groups to drive referrals to the programme and drive engagement
- Identify appropriate stakeholders and provide information and guidance on the support available through the Refugee Employability Programme. Representing Migrant Help at appropriate community and other promotional events
- Plan and implement the delivery of partnership events to ensure effective and close partnership working between Migrant Help and wider stakeholders and partners
- Undertake planning and delivery of events and activities in support of generating referrals for potential participant groups
- Identify new opportunities within the sector that align with Migrant Help's strategic aims and goals
- Liaise with partner organisations to generate client referrals to the REP
- Actively work with third party providers to ensure relevant specialist services are accessible to the participants
- Optimise opportunities across multiple platforms to engage our clients

**About you**:
The experience and skills you need:

- Strong ability to problem-solve, research information and solutions, and strong ability to take initiative
- Ability to reflect on ways to continuously improve service delivery
- Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records
- Awareness of, and commitment to, confidentiality and GDPR data protection.
- Excellent organisational skills with the ability to work under pressure, both individually and in a team

**Benefits**:

- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme.

**Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

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