Help Desk Analyst

4 weeks ago

Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time
We are Looking for a "service Desk analyst" Based in Birmingham, United kingdomnLanguages: English and French

Job Description:nService Desk JD:nExperience:

Willingness to work in a rotational shift 24*7*365nMinimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustnGood understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is importantnSkills Required

Excellent Communication skills in English and Norwegian (spoken and written)nHandling the voice callsnITIL process on Incident Management and Service Request fulfilmentnDocumenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticketnMonitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedurenExperience in executing the service request raised in the ticketing tool as per the SOPs provided to the team.nBasic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issuesnMonitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident.nProactive problem management is an added advantage.nTrack the incidents/service requests/ problem tickets to ensure resolution within SLA, escalate the unresolved incidents/ problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles.nWillingness to work in a rotational shift 24*7*365nUse Remote Desktop to assist the end users as required.nAbility to efficiently and effectively understand the end users’ technical requirements, solid trouble shooting, problem solving and analytical skills, excellent pro-active verbal skills and communication skills.

If you are Interested please share your Updated CV to

  • Help Desk Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdomnLanguages: English and FrenchJob Description:nService Desk JD:nExperience:Willingness to work in a rotational shift 24*7*365nMinimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustnGood understanding and hands-on experience of...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustGood understanding and hands-on experience of Incident...

  • Help Desk Analyst

    2 months ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    Job DescriptionWe are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustGood understanding and hands-on experience...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and French Job Description: Service Desk JD: Experience: Willingness to work in a rotational shift 24*7*365 Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    Job Description We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and French Job Description: Service Desk JD: Experience: Willingness to work in a rotational shift 24*7*365 Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and French Job Description: Service Desk JD: Experience: Willingness to work in a rotational shift 24*7*365 Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience...

  • Help Desk Analyst

    2 months ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2...

  • Help Desk Analyst

    2 months ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustGood understanding and hands-on experience of Incident...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and French Job Description: Service Desk JD: Experience: Willingness to work in a rotational shift 24*7*365 Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is must Good understanding and hands-on experience of...

  • Help Desk Analyst

    1 month ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustGood understanding and hands-on experience of Incident...

  • Help Desk Analyst

    2 months ago

    Birmingham, United Kingdom Qualient Technology Solutions UK Limited Full time

    We are Looking for a "service Desk analyst" Based in Birmingham, United kingdom Languages: English and FrenchJob Description:Service Desk JD:Experience:Willingness to work in a rotational shift 24*7*365Minimum 2 to 3 years of experience in handling calls / emails in in a international help desk is mustGood understanding and hands-on experience of Incident...

  • Service Desk Analyst

    3 weeks ago

    Birmingham, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365) - Permanent - Home Based** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client. **Location**: Home Based with some travel **Salary**: £27,000 per annum D.O.E **Skills/Requirements for the...

  • Service Desk Analyst

    2 months ago

    Birmingham, United Kingdom ITECCO Full time

    Location: Birmingham (Hybrid) **Salary**: £30,000 - £35,000 DOE Role**:Service Desk Analyst** One of my best clients are looking to take on an experienced **Service Desk Analyst** to join their IT team on a permanent basis. This person will be responsible for providing 2nd and some 3rd line support over 200 internal staff based bothon-site and...

  • Senior Service Desk Analyst

    2 weeks ago

    Birmingham, United Kingdom Counter Terrorism Policing Full time

    *Senior Service Desk Analyst - Counter Terrorism Policing HQ* *£32,194 to £34,452 plus a Location allowance of £1,721. You will receive £32,194 the band minimum. Progress to the band maximum of £34,452 will be via incremental progression.* *Location: Birmingham - Close to the NEC / Birmingham Airport* *Behind Counter Terrorism Policing’s (CTP)...

  • IT Service Desk Analyst

    2 weeks ago

    Birmingham, United Kingdom Ashdown Group Full time

    IT Service Desk Analyst - Global Insurance Business (Birmingham) Initial 6 month fixed term contract Salary up to £38,000 pro rata plus bonus, 25 days holiday and hybrid working (ideally visiting the office twice a week) A global insurance in Birmingham is looking for an experienced Service Desk Analyst /2nd Line Desktop Support Analyst. This is a...

  • IT Service Desk Analyst

    1 month ago

    Birmingham, United Kingdom Jumar Solutions Full time

    IT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.The Service Desk Analyst will be required to cover the following- Be the...

  • IT Service Desk Analyst

    3 weeks ago

    Birmingham, United Kingdom Jumar Solutions Full time

    IT Service Desk Analyst£200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.The Service Desk Analyst will be required to cover the following- Be the...

  • IT Service Desk Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Jumar Solutions Full time

    IT Service Desk Analyst£200 per dayInside IR35 via UmbrellaLocation: Birmingham, West MidlandsFull time onsite 5 days per weekExcellent transport linksMidlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following:Be the primary point...

  • IT Service Desk Analyst

    1 month ago

    Birmingham, United Kingdom Bethnal Full time

    IT Service Desk Analyst 200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following- ...