Customer Services Officer

Found in: Talent UK C2 - 2 weeks ago


Birmingham, United Kingdom Midland Heart Full time

The Role

Are you passionate about delivering  brilliant customer service? Do you enjoy working in a  fast-paced environment  where you can resolve new and  exciting challenges  each day? If yes, we want to hear from you

We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.

In this role you’ll provide a first line response service, including inbound calls, emails and contact via Social Media, to our 70,000 strong tenants across the Midlands. From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.

This role would suit someone who’s passionate about helping others and thrives on problem-solving. You’ll get to know our tenants and really help those in need of somewhere safe to live. We’ll help you to develop and refine a range of transferable skills, and support on-going learning with regular training and development opportunities.

This role is office-based, working 35 hours per week - Monday to Friday, between the hours of 8am and Our Contact Centre operates three shifts, and so we're looking for candidates who can work flexibly.

Start date – January 2024.

Our Ideal Candidate:

You'll have previous experience of delivering a first-class customer service, taking ownership of resolving customer queries and responding appropriately to their feedback You’ll also have the ability to handle a high volume of customer calls in a calm, confident and efficient manner at all times Strong IT and active listening skills are a must, as is the ability to juggle these to ensure that you’re gathering and recording all relevant information from our customers, to ensure a right first-time resolution to their query.

What’s on offer:

A highly competitive salary Monday to Friday shift pattern – days only, no evenings, nights or weekends Annual leave starting at 25 days (plus Bank Holidays), increasing to 30 days on service Matched contributions Pension Scheme Life Assurance Access to our Rewards portal where you’ll have access to a range of exclusive offers and discounts Access to Excellent training and development opportunities, from training courses to job shadowing and professional qualifications

Who are Midland Heart?  We’re a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. 



  • Birmingham, United Kingdom Customer Management Resourcing Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...


  • Birmingham, United Kingdom Customer Management Resourcing (CMR) Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...


  • Birmingham, United Kingdom BRAC Saajan Full time

    WE ARE **HIRING!** **Lozells Road, Birmingham** **Role: Maternity Cover (6 months, Part time, 20 hours a week) **Branch Customer Services Officer **The Company**: BSEL operates through an extensive network of independent retail money transfer agents, with around 150 based in the UK.The company has an aggressive plan to expand over the next few years...

  • Customer Service

    5 days ago


    Birmingham, United Kingdom Resolve Recruitment Services Ltd Full time

    **Our client is looking for someone who possess the following skills,** - A proactive and professional attitude to deliver a positive experience to customers - Basic data entry on computer systems - Experience with Microsoft it packages such as excel, word, office, outlook **essential**: - Someone who is comfortable on the telephone - The ability to work...


  • Birmingham, United Kingdom General Dental Council Full time

    If you thrive in a fast-paced environment and have a natural ability to explain complex information easily, we would love to hear from you. We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers; including dentists, dental...


  • Birmingham, United Kingdom Connect Distribution Services Limited Full time

    **Join a company with a great company culture with the following**: - Starting salary of £22,635 OTE (basic of £20475pa plus monthly bonus of £180 based on performance against target) **Job Type**: Full-time **Working Hours**: Hybrid working and flexibility with working times between: 08:00 - 18:00 Monday - Friday Weekends are on a rota basis. 09:00...

  • Customer Service

    4 days ago


    Birmingham, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role: Customer Service Advisor** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: 22.05.2023** First...


  • Birmingham, United Kingdom Niyaa People Full time

    **An exciting opportunity has become available for a temporary Customer Service Advisor to join a leading Housing Associations Customer Service team based in the West Midlands. This role is offering the chance to increase your experience and knowledgein a well established company, an easily commutable journey accessible by public transport and a long term...


  • Birmingham, United Kingdom Atlantic Shopping Full time

    We are seeking an enthusiastic Customer Service Administrator for an energetic and dynamic office located near Birmingham City Centre, selling furniture as part of a long-term, inclusive, family business which has been in operation for over 50 years. We pride ourselves on our continued success and are always looking for individuals with the right...

  • Customer Service

    3 days ago


    Birmingham, United Kingdom The Student Energy Group Full time

    Who are we? The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there! We want to go further. We want to make a difference to the environment! We will make a stand for our precious planet;...

  • Customer Support Officer

    Found in: beBee jobs GB - 1 week ago


    Birmingham, Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Support Officer located in the Birmingham areaWorking Instructions:Hours: Mon-Thurs 9-5pm, Friday 9-4pmPay Rate: £13.20 per hourWork Type: Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per weekThe ideal candidate...


  • Birmingham, United Kingdom Tate Recruitment Nottingham Full time

    _**Customer Service Advisor - ROLE STARTING ON 11TH MARCH 2O24!**_ Office Based - Birmingham PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN TRAVEL TO B6, BIRMINGHAM Temporary on-going position Hours: 8am-6pm Monday-Friday and Saturday 8am-1pm (Sat will be alternate to work 2 out 4) 40 hours per week (Full time) Hourly rate: £10.75ph, weekly paid Working...


  • Birmingham, United Kingdom Tate Recruitment Nottingham Full time

    _**Customer Service Advisor**_ Office Based - Birmingham PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN TRAVEL TO B6, BIRMINGHAM Temporary on-going position Hours: 8am-6pm Monday-Friday and Saturday 8am-1pm (Sat will be alternate to work 2 out 4) 40 hours per week (Full time) Hourly rate: £10.75ph, weekly paid Working within a fast-paced environment, we...


  • Birmingham, United Kingdom Communitybank Full time

    General Job Responsibilities Community Bank Customer Service Representatives have direct interface with current and potential Bank customers. They provide services which include opening new accounts, explaining Bank products and services, solving customer problems, and responding to other customer requests. The CSR must possess a thorough knowledge of all...


  • Birmingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplierpartners. **Client Details** Leading Travel & Tourism company based in...


  • Birmingham, United Kingdom Mitie Full time

    **Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the...


  • Birmingham, United Kingdom Host Student Housing Limited Full time

    **Job Title**: Customer Service Assistant **Reports to**: Property Manager & Assistant Manager **Working Hours**: 40 hours per week **Based**: On-site Birmingham We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at The Metalworks in Birmingham. You will be required...


  • Birmingham, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor - Birmingham £20,787 per year Full time, permanent contract Start Date: Ongoing** We are currently recruiting for an exciting opportunity working on behalf of a well known and established outsourcer, who specialise within the financial sector - they are a trusted outsourcing partner for some of top banking, mortgage and credit...


  • Birmingham, United Kingdom Tate Full time

    **Customer Renewals Officer** **Temporary** **Division**: Contracts **Location**: Birmingham **Hybrid** **Salary**: £12.50 per hour Are you a highly skilled and motivated individual who is ready to add value to a busy Service Contracts team? Our client is an exciting market leader in EdTech. This is a fantastic opportunity to join their team at an...


  • Birmingham, United Kingdom Gleeson Recruitment Group Full time

    **Customer Service Advisor** I am working with a client looking for a Customer Service Advisor to join their growing team. You will be delivering outstanding customer service whilst handling all customer queries and keeping the customer's needs in mind at all time as well as the inputtingof data entry. This role will be based in offices full-time. **The...