Customer Service Advisor
2 weeks ago
_**Customer Service Advisor**_
Office Based - Birmingham PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN TRAVEL TO B6, BIRMINGHAM
Temporary on-going position
Hours: 8am-6pm Monday-Friday and Saturday 8am-1pm (Sat will be alternate to work 2 out 4) 40 hours per week (Full time)
Hourly rate: £10.75ph, weekly paid
Working within a fast-paced environment, we are seeking an individual who can provide a professional and friendly service to a small number of key accounts. This position will service various accounts where you will support as required depending on the varying demands each day.
**Main duties of the role**:
- Full processing of reservations, oversee delivery, through to collection, including customer aftercare
- Deal with a high volume of inbound calls from customers and operational teams
- Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
- Establish and maintain a good working relationship with colleagues
- Deliver against personal targets and support team in delivering against agreed service levels
- Management of required daily, weekly and monthly reports
- Complete customer satisfaction callbacks following delivery
- Any other ad hoc duties required
**Key skills and attributes required**:
- Excellent telephone manner
- Excellent verbal and written communication
- General computer literacy - Microsoft Office
- Customer Service / Administration background is desirable, but not essential
- Ability to perform under pressure
- Customer orientated
**Job Types**: Full-time, Temporary contract
**Salary**: £10.75 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- Work from home
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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