Customer Service

2 weeks ago


Birmingham, United Kingdom The Student Energy Group Full time

Who are we?

The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there We want to go further. We want to make a difference to the environment We will make a stand for our precious planet; together.

As a company, we are relatively young but growing extremely quickly, so we’re looking for someone to join our family and help shape the future of The Student Energy Group.

Although the role is detailed below and its important you’ve got the skill set the most important part for us is the culture fit. We want all members of the TSEG family to live by this one value

“DOING THE RIGHT THING - BY EVERYONE”

It’s a simple one but it’s at the core of what we do. Do the right thing for our customers and do the right thing for each other. We also have some pledges, you can see these on our website.

We’ll ask you about how we run our company, we’ll ask for your feedback, your thoughts and ideas and we WILL listen.

You’ll need drive, determination, enthusiasm, and a desire to be your best self every day. In return you’ll get a great salary, awesome benefits like private medical care, work in our fantastic new office in the Jewellery Quarter and you’ll join one of the fastest growing companies in the UK.

What’s the role?
- This role offers substantial variety in the wide range of conversations with our customers and gives an excellent opportunity to demonstrate your passion for delivering Excellent Customer Service. You will contribute to the succesdepartment's success by achieving your own personal performance objectives and the overall team performance tove the departmental targets and service levels.
- Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we continue to deliver the very best experience. You will be joining an exciting start-up company that is on track to become a market leader in it’s industry

Skills and Experience Required
- To be considered for this role you will possess the following;
- Excellent customer service skills
- Ability to build rapport and assist customers in an empathetic and confident manner
- At least 6 months direct experience in customer service, preferably gained within a utilities environment
- Self-motivated with strong organisational skills and the ability to multi task
- Ability to work in a fast paced environ customers-Centricr Centric mentality
- You will need to be digitally savvy as you will be working across multiple systems
- We work across a variety of contact cha web catcalls, webchat, messaging services so you should and have fantastic communication skills, both written and verbal
- The ability to solve complaints in the first instance

**Salary**: £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Birmingham, B1 3HR: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Birmingham, B1 3HR



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