Customer Service Executive

1 month ago


Birmingham, United Kingdom C.P Marketing Group Full time

As a Customer Service Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing an exceptional level of service.

**Duties**:

- Identify and resolve customer issues and complaints effectively
- Provide accurate and timely information to customers regarding product features, pricing, and availability
- Upsell additional products or services to customers when appropriate
- Collaborate with other team members to ensure excellent customer service and satisfaction
- Analyze customer feedback and provide suggestions for improving products or services

**Experience**:

- Excellent phone etiquette and communication skills
- Problem-solving abilities and patience
- Strong ability to analyze customer needs and provide appropriate solutions

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

**Salary**: From £25,482.62 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham, B1 3PE (preferred)

Work Location: In person

Application deadline: 14/11/2023



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