Customer Service Executive
1 month ago
As a Customer Service Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing an exceptional level of service.
**Duties**:
- Identify and resolve customer issues and complaints effectively
- Provide accurate and timely information to customers regarding product features, pricing, and availability
- Upsell additional products or services to customers when appropriate
- Collaborate with other team members to ensure excellent customer service and satisfaction
- Analyze customer feedback and provide suggestions for improving products or services
**Experience**:
- Excellent phone etiquette and communication skills
- Problem-solving abilities and patience
- Strong ability to analyze customer needs and provide appropriate solutions
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
**Salary**: From £25,482.62 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Birmingham, B1 3PE (preferred)
Work Location: In person
Application deadline: 14/11/2023
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