Customer Service Executive

2 weeks ago


Birmingham, United Kingdom AA Acquisitions Ltd Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions or actions
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks accurately and efficiently

**Qualifications**:

- Excellent phone etiquette and strong communication skills
- Ability to speak multiple languages is a plus
- Previous customer service experience preferred but not required
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

**Salary**: From £23,611.40 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Birmingham (preferred)

Work Location: In person



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