Customer Service Executive
2 weeks ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions or actions
- Maintain accurate and detailed records of customer interactions and transactions
- Perform data entry tasks accurately and efficiently
**Qualifications**:
- Excellent phone etiquette and strong communication skills
- Ability to speak multiple languages is a plus
- Previous customer service experience preferred but not required
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment while maintaining attention to detail
**Job Types**: Full-time, Permanent
**Salary**: From £23,611.40 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Birmingham (preferred)
Work Location: In person
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