Hotel Customer Support Specialist

4 weeks ago


Birmingham, United Kingdom C&M Executive Recruitment Full time

**Hotel Customer Support Specialist**
**duties**
- Investigating and resolving tickets from customers and third parties
- Offer appropriate solutions for customers and an understanding of technical terms
- On-going relationship management with both customers and internal teams
- To log appropriate enhancements or jobs for the development team
- Document any faults, features or site-specific items/issues as and when required in line with the company processes.

**Hotel Customer Support Specialist**
**duties**
***
**skills required**
- Self-motivated with the ability and drive to learn and work unsupervised
- High-organised in managing a busy workload
- Ability to work as part of a team and alone
- Attention to detail
- Excellent customer service
- Knowledge and experience of hospitality technology and processes such as a PMS, payment processes and distribution preferred
- Previous experience of working within a hotel or holiday park preferred



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