Customer Services Executive

3 weeks ago


Birmingham, United Kingdom Purple Starfish Consulting Limited Full time

Are you looking for a fun and rewarding job that utilises your problem-solving skills in a challenging and fast-paced environment?

LeakBot PLC are looking for a talented customer service executive to join their dedicated team and provide the exceptional customer service that is the foundation of this company.

You will be supporting end users with leak alerts, booking and managing engineer appointments and troubleshooting issues with the hardware and app as well as interacting directly with operating systems, hardware, and software.

**Principle Responsibilities**:

- Managing customer queries relating to the LeakBot device and app
- Managing customer interaction in the event of a leak alert
- Managing the process of booking jobs and taking payment where needed
- Managing scheduling and interaction with the LeakBot engineer network
- Utilise the CRM system to manage support for customers, collect appropriate MI at each stage of the customer journey and to report issues to the Product & Technical teams.
- Providing feedback on the overall customer journey and functionality of the LeakBot device.

**About LeakBot**:
Water damage is the single biggest cause of home insurance claims, accounting for $17bn of claims every year in the USA and UK combined. LeakBot is a patented self-install solution that connects to the home wireless network and, if it detects a leak, notifiesthe customer via the LeakBot mobile app and provides access to a team of expert LeakBot engineers to 'find and fix' the problem. What an innovative idea

**About you**:
To be successful in this role you will need to have the following knowledge, skills and attributes:
**Essential**:

- At least 2 years or more current experience in a technical customer support role
- Strong customer management and communication skills
- Working knowledge of Apple and Android operating systems or ability to learn
- Good planning and analytical skills
- A positive and pro-active attitude
- Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
- Experience of working with tech products in a customer services environment is an advantage

So are you ready to enjoy the satisfaction of using your particular skills to help people, while working in a positive and encouraging environment? Then get in touch



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