Customer Success Executive

2 weeks ago


Birmingham, United Kingdom Digital Waffle Full time

**Customer Success Executive**:
**Job details**:

- Posted 23 February 2023
- Salary Competitive
- LocationBirmingham
- Job type Permanent
- DisciplineMarketing
- ReferenceSS-595
- Contact NameSophie Shakeshaft

**Job description**:
**An amazing nutrition brand is on the hunt for a Customer Experience Executive to join their fast-growing eCommerce team, working to resolve customer orders via Zendesk and helping to optimise eCommerce campaigns.**

This brand is known for its first-class e-commerce campaigns and excellent service as much as it is known for its protein bars, and your role will be to enhance this reputation.

**Location: Birmingham (1 day per week in office)**

**Salary bracket: Entry-level role**
- Experience working with Digital Chatbot platforms, preferably Zendesk.
- Happy to support and process sample orders for the business
- Work to monitor reviews, replying and ensuring feedback loops are created
- Capable of processing customer returns and refunds
- E-commerce experience would be positive, but it is imperative you have an interest in digital marketing
- Strong organisation skills are a must
- preferably use of MS office and Excel
- An understanding of paid media campaigns would be preferred
- A big team player, working within a solely e-commerce-focused team

This is the perfect entry-level role for someone looking to develop a career within an e-commerce environment. You will be given hands-on training, guidance, and frequent progression opportunities.
Keywords: Digital, Marketing, eCommerce, Digital Experience, reviews, customer experience



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