Customer Success Manager – Remote
3 weeks ago
Customer Success Manager – Remote - £60k
Managed Service Provider require an experienced Customer Success Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, along with developing and improving processes.
This is an opportunity to work with Technology SME’s and in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply
Responsibilities of the Customer Success Manager:
- customers to the MSP / Service
- analyse and report findings and trends
- improve the service
- new processes, updates and functions
- with multiple stakeholders
- of escalation for service issues
Requirements of the Customer Success Manager:
- knowledge of service methodologies within IT or Technology
- communication, presentation & relationship building skills
- orientated
- and innovative thinker
- MSSP, IT, Technology or Cyber industry experience – highly desirable
For more information on this role apply on-line or reach out to Catherine Burn on c.burn@ltharper.com.
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