Customer Experience Executive

2 weeks ago

Birmingham, United Kingdom Bell Cornwall Recruitment Full time
Customer Experience Executive
Location: Birmingham City Centre
Salary: £25,000
BCR/OO/11106
Bell Cornwall Recruitment are pleased to be hiring for a Customer Experience Executive. Our client is a forward thinking, reputable utilities company with university students at the heart and focus of the company. Our client is searching for a professional individual with excellent customer service skills to join their growing team.
Key responsibilities include but are not limited to:
Resolving customer enquiries such as billing queries and transferring from other providers
Being the first point of contact for customers and handling customer complaints
Escalating customer queries to the right department
Managing client relationships via phone, email and web chat The ideal candidate:
Excellent customer service skills with a minimum of 6 months in a customer-facing role (required)
Customer service level 2(preferred)
Previous experience working within a utility environment (preferred)
Proactive "can do" attitude and willingness to adapt to new situations
Meticulous attention to detail and suggests improvements when needed
Excellent use and knowledge of Microsoft Office packages
Interpersonal skills to build rapport with clients and have an empathetic approach to matters
Self-sufficient to work independently and multi-task when needed
Digitally savvy and open to learning new tech systems
Outstanding written and verbal skills This role offers a 20% bonus with hybrid availability. If you have an interest in utilities and an eagerness to get involved in your next opportunity as a Customer Experience Executive, then please apply now
Interested? Please click the 'APPLY' button now
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
Love Work Be Happy
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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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