Customer Service Advisor

1 month ago


Birmingham, United Kingdom NVC Lighting Full time

**Job holder**

**Job title**

Customer Service Advisor

**Division / Department**

Sales / Customer Services

**OBJECTIVE OF THE JOB**

As part of the Customer Service team the role holder should deliver an excellent, professional customer service to all service users internally and externally.

**Result aREAS**

**Result area 1: SALES ORDER PROCESSING - WHOLESALE AND INTERNATIONAL**
- Processing of Sales order on our inhouse system
- Arranging commercial invoices and transport for Ireland and International

**Result area 2: PREPARING AND SUBMITTING QUOTATION**

**Result Area 3: RETURNS PROCESSING**
- Raising returns paperwork for goods to be returned, ensuring all relevant documentation matches our inhouse system and all goods are eligible for return.
- Arrange transport for the collection of goods from customer to our warehouse
- Liase with the customer to arrange collection in a timely manner

**Key Result Area 4:TAKING INBOUND CALLS**
- Taking inbound calls from our electrical wholesaler/contractor or end user and answering their queries whether this be a information, stock check, pricing or general query, calls will be varied.
- Taking inbound calls from External sales staff and assisting them with their queries

**Result Area 5: COMMUNICATION and RELATIONSHIPS**

**Primary communication includes**:
**External Customers**:
**External Sales Team**:
**Accounts**

Building relationships with the accounts team with regards to accounts queries and/or returns.

**Production & Warehouse**

You will speak to the production team and Warehouse team on a daily basis regarding stock enquiries and dispatch of goods

**Technical & Product**

The team receives technical calls on a daily basis and you will speak to the technical team to gain information to share with customer.

**Project Team**

Support with quotes where necessary.

**Result Area 6: FLEXIBILITY**
- Undertake any other tasks as requested by Customer Service Manager or Sales Director which can reasonably be considered within the level of responsibility of the role.

**Primary Measurable Achievements**
- Sales Order Processing Accuracy
- Incoming call taking volume, individually and as part of a team
- The position will agree each year a set of specific objectives with the Job Title which will target improvement targets. Exceptional performance will deliver on both the KPI and improvement targets._

**PERSON SPECIFICATON**

**Essential Requirements**
- Proven experience within a customer service or administrative environment
- Attention to detail
- Ability to work on own initiative with a flexible can do attitude
- Supportive and reliable team player
- Able to work within a face paced environment
- Planning and organising skills
- Strong professional communication skills with emphasis towards telephone
- Ability to work with microsoft office and database systems

**Responsible to**:Customer Service Manager

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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