Customer Services Executive

4 weeks ago


Birmingham, United Kingdom SCC Full time

Role**:Customer Services Executive**

Location**:Tyseley, Birmingham**

Contract Type**:Temporary - 12 weeks Contract (Monday-Friday 9.00 am - 5.30 pm)**

Salary Package**:£10.90 per hour**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

The primary role is to proactively manage the needs, expectations and requirements of Recycling Services customers, ensuring that all opportunities to increase the business revenues are achieved and service level agreements are achieved.

You will be working as an important and integral part of a busy and dedicated team and will be continually met by customer demands and challenges that will test your administration skills, customer service expertise and judgement. Measurement of your performance will be recognised by your ability to respond quickly to customer requests and the attainment of agreed service levels on a monthly basis.

**Key Responsibilities**:

- Ensure administration and collection & onsite functions are completed, manage/handling incoming telephone enquiries, order progression, billing, invoice queries, quotations, reporting, queries and problem solving
- Attend customer review meetings (where applicable)
- Oversee projects on and off site
- Develop and maintain relationships with customer contacts & SCC account managers and gaining more account knowledge
- Act as the secondary escalation path and overseeing day to day issues

Project a pro-active and positive attitude when communicating with external/internal customers
- Maintain a friendly, professional service at all times

Skills and experience:

- Solid understanding of Microsoft Office and strong computer literacy skills
- Ability to work in a target driven environment whilst maintaining quality and agreed service levels
- SC Clearance will be mandatory requirement for this job role for the successful applicant

**Job Types**: Full-time, Temporary contract
Contract length: 12 weeks

**Salary**: From £10.90 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 241



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