Administrator/customer Service
3 weeks ago
**About us**
Zenith PA is a business based in Birmingham. We are professional PA and Call Handling Solution Company.
Whether it’s appointment scheduling, call overflow handling, or live chat management, we adapt to our clients unique requirements and work in harmony with their existing processes.
**Responsibilities**:
- Answer incoming customer calls and making outbound calls. Respond to customer inquiries in a professional and timely manner
- Provide excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction
- Communicate effectively with customers to gather information, clarify details, and provide accurate and helpful information
- Perform data entry tasks to update customer records and maintain accurate documentation
- use variety of softwares such as Microsoft Office and CRM's
This role involves dealing with wide range administrative tasks which can include speaking to customers, contractors and suppliers.
Qualifications:
- Strong phone etiquette skills with the ability to handle a high volume of calls professionally and efficiently
- Fluent in English with the ability to communicate effectively
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues
- Proficient in data entry to accurately update customer records and maintain organized documentation
Zenith PA is a business based in Birmingham. We are professional PA and Call Handling Solution Company.
Whether it’s appointment scheduling, call overflow handling, or live chat management, we adapt to our clients unique requirements and work in harmony with their existing processes.
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a strong desire to help customers, we would love to hear from you.
Pay: £20,930.00-£25,500.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Application deadline: 03/06/2024
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