Customer Service Administrator

3 weeks ago


Birmingham, United Kingdom SF Group Full time

**Ref code**: NYC99095048
Customer Service & Call Centre
£ 21000 per year
Birmingham, West Midlands, England
Permanent
Office Based
SALES SUPPORT ADMINISTRATOR/Customer service admin
£20k
B18
Onsite

**JOB PURPOSE**:
To provide an efficient customer service within the sales team. You will need to be confident on the telephone.

**MAIN REPONSIBILITIES**:
1. Answering incoming calls and dealing with Customer enquiries
3. Processing internal orders
4. Forwarding enquiries to the Production department
5. Chasing late deliveries
6. Informing customers of potential order problems
7. Transferring calls to different department and taking messages when required.
8. Any other duties appropriate to the post as required.

**EXPERIENCE**:
1. At least 1-year experience in Customer Service-related activities.
2. Confident with a good telephone manner

**SKILLS & QUALIFICATIONS**:
1. Good standard of education
2. Excellent customer care skills
3. Reasonable standard of literacy
4. Good organisation skills / attention to detail & accuracy
5. Excellent verbal communication skills.

**KEY COMPETENCIES**:
1. Team work & personal impact
2. Self-driven and motivated



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