Customer Service Administrator

2 months ago


Birmingham, United Kingdom The Recruitment Group Full time

**Customer Services Administrator (Accident Claims)** - Temp to Perm Contract to Start ASAP

**Salary**: £11.50ph (£23,920pa)

Location: Birmingham Central (B2)

Hours of Work: 40 Hours per week - between 8.00am - 6.00pm - Mon - Fri

Previous experience working in a similar role is essential. Working in a fast-paced environment in a process driven role. Attention to details is required.

**Key Responsibilities**:

- Investigating accidents and damage that may occur to a vehicle and providing a solution.
- Collecting accurate information and relevant documents from our suppliers and customers.
- Liaising with insurance companies, motor trade suppliers, customers and drivers.
- Maintaining and creating internal processes.
- Collaborating with various internal teams and escalating supplier incidents.
- Dealing with a variety of unexpected queries daily that come through to the team.

**What Skills Are Required?**
- It is essential that you have high attention to detail and the ability to be highly organised to meet set deadlines.
- Experience dealing with various motor trade suppliers that provide repair and replacement services is desirable.
- You must demonstrate the ability to minimise costs and work within a budget.
- Strong customer service skills will be required as a large part of the role will be communicating with our customers and ensuring a suitable resolution is found.

If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection Statement.

**Job Types**: Full-time, Temp to perm

**Salary**: From £11.50 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Birmingham City Centre, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: EG76
Expected start date: 27/03/2023



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