Customer Service Administrator

2 weeks ago


Birmingham, United Kingdom THE RECRUITMENT DUO Full time

Role: Customer Service Administrator

Contract: Permanent

Salary: £23,000 increasing to £23,500 plus annual bonus after probation

Location: Birmingham business park 3 days and home working 2 days

We are working on behalf of our client who is seeking an experience Administrator to join their Customer Service department, with back office administration duties as Customer Service Administrator. The focus of the role will be on responding to customer queries on phone and email, accuracy and cross checking data between systems, accurately customer contracts, quality checks, processing bookings and reporting.

The successful Administrator will have demonstrable skills in accuracy and attention to detail, to ensure they provide a comprehensive administrative service to their customers. You will be working in an existing team of 10, which is split into back office and front office support to enhance customer experience.

This is a full-time role which would involve 3 days in the office and 2 days at home.

Role and responsibilities:

  • As a Customer Support Administrator you will act as a key administrative point of contact for a variety of stakeholders and respond daily to queries by email in a prompt and professional manner
  • Accurately process customer orders in an efficient manner
  • Collate data and present in a variety reports to submit to customers
  • Produce detailed quotes for customers as requested
  • Cross check customer contracts to ensure accuracy and all records are maintained
  • Quality and compliance check data in the internal database system
  • Daily use of a variety of database systems and web portals
  • Achieve daily SLA response times and complete allocated work set
  • Responsible for working collaboratively with colleagues to enhance customer experience
  • General administration duties as required to support the wider Customer Service team

Skills and experience required:

  • Proven work history in a administration role is essential
  • Excellent verbal and written communication skills is essential
  • Ability to pick up new processes and database systems
  • Attention to detail to produce accurate reports
  • Comfortable working to customer SLA’s on a daily basis
  • Positive, organised and approachable personality

Benefits:

  • Hybrid working after successful completion of training
  • Salary increase to £23,500 after probation
  • Quarterly bonus
  • Free parking
  • 25 days holiday plus Bank Holidays

If you are Customer focused Administrator seeking a new challenge with an established international business then please apply today.



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