Customer Service Administrator
2 months ago
**Are you looking to join a and friendly team in their customer service team?**
**Customer service Administrator**
**Erdington, Sutton Coldfield**
**£20,000- £25,000
**THE ROLE**
- Handling calls and transferring to the correct department
- To ensure all customer support calls are logged accurately, promoting the company by displaying a courteous and professional approach at all times
- To support the team and undertake general Customer Services administrative duties where required
- To ensure all customer enquiries are dealt with in an efficient and professional manner
- To offer 1 st line support to customers wherever possible, in order to offer quick, remote resolutions
- Champions processes to establish consumer confidence
ADDITIONAL TASKS
- Accurately log customer support calls, ensuring details provided by the customer are reflected in the support call
- Where applicable escalate priority calls, using customer knowledge and system information to achieve success in line with customer expectations
- To recognise on-going issues, utilising device history information and escalating to ensure customer expectations are met
- You must have previous experience working in a busy administration role
- Fluent in English (written + spoken) High degree of computer literacy and particularly an excellent knowledge of Microsoft Suites, particularly Powerpoint and Excel
- An ability to learn quickly and become fully conversant, within a very short period of time, with our client management software
- Be able to use all forms of social media and scheduling tools.
- Analytical skills in tracking, collecting and analysing numerical and other data.
- Project and time management skills
- Strong communication skills including excellent verbal and written skills
- You must have experience managing own workload, being self-motivated and flexible
**Call Charlotte on 0121 354 2749 for more information.**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Charl Ryan
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