Customer Service Specialist

1 month ago


Birmingham, United Kingdom Kuehne+Nagel Full time

Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham
- ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong focus on efficiency and accuracy. We prioritise effective communication and problem-solving to ensure smooth logistics and customer satisfaction. We strive to deliver outstanding service and support to all individuals who rely on our branch.
- ** Your Responsibilities**:

- Efficiently process bookings from clients and overseas agents onto the system.
- Provide operational support for Freight Account Managers as needed.
- Liaise with all relevant parties throughout the shipment to organize the movement of goods.
- Address any issues that may arise during a shipment and provide updates to clients and/or Freight Account Managers.
- Process sales and purchase invoices for the branch in a timely manner.
- Foster a team culture of enablement and development, working collaboratively.
- Complete tasks assigned by supervisors/managers promptly and effectively.
- Assist with other departmental work when necessary to ensure overall efficiency and effectiveness, maintaining consistent customer service for both internal and external stakeholders.

LI-DNI

**Your Skills and Experiences**:

- Displaying excellent customer service skills
- Exhibiting a strong attention to detail and accuracy
- Demonstrating drive and commitment
- Fostering collaboration and teamwork
- Driving business and solutions
- Championing innovation and transformation
- Developing oneself and others
- Delivering customer excellence

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.**About Kuehne+Nagel***

With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1

- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer



  • Birmingham, United Kingdom Kuehne+Nagel Full time

    Great opportunity for a Customer Service Specialist to join our Road Logistics team in Birmingham! - ** Your Role **:To ensure exceptional levels of customer service and operational support for all clients, we diligently process and monitor shipments. Our dedicated team is committed to meeting the needs of our diverse customer base while maintaining a strong...


  • Birmingham, United Kingdom CCR Recruitment Group Full time

    Customer Service Specialist £23,000 Monday to Friday 8 - 5pm Birmingham (South) The Customer Excellence Team are committed to the delivery of exceptional customer service. We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer. Reporting to...


  • Birmingham, United Kingdom Mitie Full time

    **Job Overview**: - We have an exciting opportunity to join our team to work in our spacious modern offices that are a short walk to/from local transport links. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus excellent benefits. This is predominantly an office-based role with the flexibility to...


  • Birmingham, United Kingdom The Recruitment Group Full time

    **Customer Services Specialist (Fleet Expert)** - Temp to Perm Contract to Start ASAP **Salary**: £11.50ph (£23,920pa) Location: Birmingham Central (B2) Hours of Work: 40 Hours per week - 9hrs shifts, between 7:30am - 7:30pm Mon - Fri We are looking for an enthusiastic and motivated Customer Services Specialist to join our client’s service delivery...


  • Birmingham, United Kingdom American Family Care, Inc. Full time

    Summary Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints. Essential Duties and Responsibilities Answer patient inquiries by identifying desired information; researching, locating, and providing information. ...

  • Customs Specialist

    1 month ago


    Birmingham, United Kingdom Alchemy Global Talent Solutions Full time

    An exciting opening has become available for a Customs Specialist to join a freight forwarder in their office in Birmingham. **Responsibilities**: - Prepare customs entries for both imports and exports - Process refunds via HMRC - Ensure entries are accurate and compliant - Regularly review client documents - Ensuring that all paperwork related to customs...

  • Spanish Speaking

    3 weeks ago


    Birmingham, United Kingdom reesmarx Full time

    ABOUT USOur client is dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way they work and take care of their customers. With a mindset to evolve, innovate, and grow, they are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has...


  • Birmingham, United Kingdom Daikin Full time

    **Role: Customer Support Specialist** **Location: Birmingham (Hybrid working option)** **Salary: Competitive + Bonus + Benefits**Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team? Want the flexibility to work from home 2 days per week? If you want to work in a...


  • Birmingham, United Kingdom Daikin Full time

    **Role: Customer Support Specialist** **Location: Birmingham (Hybrid working option)** **Salary: Competitive + Bonus + Benefits** Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team? Want the flexibility to work from home 2 days per week? If you want to work in...


  • Birmingham, United Kingdom Interface, Inc. Full time

    Customer Experience Specialist As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. Through pro-actively going beyond our customers’ expectations in managing their orders through to fulfilment whilst...


  • Birmingham, United Kingdom Midland Heart Ltd Full time

    We have a fantastic opportunity for someone to joing us as a Tenancy Services Officer. Life as a Tenancy Services Officer is challenging – the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you’re supported by a close-knit team. ...


  • Birmingham, United Kingdom Heimstaden U.K Ltd Full time

    We continue our growth in the UK and are now looking for a **Customer Care Specialist** to join our wonderful team in Birmingham! Be part of implementing an excellent customer service function where we can provide the high-quality service weaim for - all part of our plan to fulfill our vision of providing Friendly Homes. A safe and pleasant living...


  • Birmingham, United Kingdom Office Angels Full time

    Do you have a genuine passion for providing excellent customer service?Are you a people-person who would love to work for successful business celebrating their 50th year?If so, read on….Job Title: Customer Experience SpecialistSalary: £24,500 per annum, plus 10% company performance bonusHours: Full Time, Monday - FridayLocation: Birmingham City...


  • Birmingham, United Kingdom OKB KONE plc Full time

    A Digital Services Specialist at KONE is a recognised expert of KONE digital solutions, with expertise in process development as well as providing technical support of KONE’s digital services. As part of our role, you will become the primary support contact and the go-to subject matter expert for various KONE digital solutions, including: KONE Remote...


  • Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Fantastic permanent opportunity to join an innovative and fast paced organisation! This really is a great company to work for with a great career progression and brand new offices in Birmingham. We are seeking a Customer Service Advisor to join this growing team. You will be delivering outstanding customer service whilst handling all customer queries and...


  • Birmingham, Birmingham, United Kingdom Office Angels, UK Full time

    Do you have a genuine passion for providing excellent customer service?Are you a people-person who would love to work for successful business celebrating their 50th year?If so, read on....Job Title: Customer Experience SpecialistSalary: £24,500 per annum, plus 10% company performance bonus Hours: Full Time, Monday - FridayLocation: Birmingham City...


  • Birmingham, Birmingham, United Kingdom Hitachi Energy Full time

    Hitachi Energy has a exciting opportunity to join the team as a Service Sales Specialist you'll be reporting to the Sales and Tendering Manager, as the Service Sales Specialist will be responsible for growth of our service customer base through the sale of service and maintenance agreements and our advanced/digital offerings. In addition to selling service...


  • Birmingham, United Kingdom Orlo Tech Full time

    Your new customer support career begins here. Customer Support Specialist Full-time | Birmingham | Hybrid What are we all about? Founded in Birmingham in 2012, Orlo has grown to be the UK’s leading platform to manage your digital conversations, managing millions of interactions every year. Orlonians are on a mission to build an amazing company that...


  • Birmingham, United Kingdom Floss Agency Full time

    **Job Category**: - Financial, Legal & HR**Job Title**: - Senior Customer Claims Specialist**Job Reference**: - MH**Job Location**: - Birmingham (Hybrid)**Job Salary**: - £27,000 - £35,000 + £1,500 Bonus**Job Type**: - Permanent**Job Title - Senior Customer Claims Specialist** **Location - Birmingham - Hybrid/Office** **Salary - £27,000 -...


  • Birmingham, Birmingham, United Kingdom Hitachi Careers Full time

    Description Hitachi Energy has a exciting opportunity to join the team as a Service Sales Specialist you'll be reporting to the Sales and Tendering Manager, as the Service Sales Specialist will be responsible for growth of our service customer base through the sale of service and maintenance agreements and our advanced/digital offerings. In addition to...