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Birmingham, Birmingham, United Kingdom ZEISS Vision Full time{"Key Objectives": "Deliver exceptional customer experiences, provide excellence in customer service, and support customers in resolving their queries or issues.", "Key Responsibilities": "Take ownership of customer queries, develop professional relationships, provide expertise and advice on ZEISS products and services, follow defined SOPs, and act as an...
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Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom ZEISS Vision Full time{"Key Objectives": "Deliver exceptional customer experiences, provide excellence in customer service, and support customers in resolving their queries or issues.", "Key Responsibilities": "Take ownership of customer queries, develop professional relationships, provide expertise and advice on ZEISS products and services, follow defined SOPs, and act as an...
Customer Experience Specialist
4 months ago
Do you have a genuine passion for providing excellent customer service?
Are you a people-person who would love to work for successful business celebrating their 50th year?
If so, read on....
Job Title: Customer Experience Specialist
Salary: £24,500 per annum, plus 10% company performance bonus
Hours: Full Time, Monday - Friday
Location: Birmingham City Centre
Benefits: 25 days holiday plus bank holidays, Health cash plan, up to 6% matched pension, stunning city centre offices.
Our client, a globally renowned commercial company, are looking for a talented Customer Service Administrator to join their dynamic customer service team in stunning city centre offices. As the voice of the customer this exciting opportunity offers no two days the same You will be required to provide a first-class customer experience to both external and internal customers.
Your key responsibilities will include:
- Liaising with customers on all enquiries via email and phone
- Support building feedback via Net Promoter score
- Input and manage sales orders
- Order management
- Updating CRM systems and client records
- Providing client quotations
- Building and maintaining strong relationships with internal and external customers
- Other ad hoc duties
The successful candidate will ideally have the following skills/experience
- Previous experience within a customer service product-based role
- Excellent organisation skills
- Strong communication skills both written and verbal
- Strong IT skills
If you have what it takes and want to work for an excellent employer with stunning city centre offices, please apply online today or email your CV directly to Alternatively you can contact us on to discuss over the phone. Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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