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Customer Experience Specialist

2 months ago

Birmingham, Birmingham, United Kingdom ZEISS Vision Full time

{"Key Objectives": "Deliver exceptional customer experiences, provide excellence in customer service, and support customers in resolving their queries or issues.", "Key Responsibilities": "Take ownership of customer queries, develop professional relationships, provide expertise and advice on ZEISS products and services, follow defined SOPs, and act as an ambassador for Carl ZEISS Vision.", "Requirements": "Optical experience and lens knowledge, demonstrable experience in customer service, professional communication, digital skills, and a continuous improvement mindset.", "What We Offer": "A competitive salary, intensive training, mentoring program, and the opportunity to contribute to our high-quality products.", "Diversity and Inclusion": "ZEISS is an equal opportunities employer and welcomes applications from diverse candidates.", "Apply Now": "Apply now to take the next step in joining team ZEISS and contributing to the advancement of society.", "Note": "Please ensure you have the necessary skills and experience for the role before applying.", "Job Type": "Full-time", "Location": "Birmingham facility", "Industry": "Optical and Vision Care", "Company": "Carl ZEISS Vision GB", "Job Description": "The Customer Care Team at Carl ZEISS Vision GB is responsible for delivering exceptional customer experiences. As a Customer Experience Specialist, you will be the first point of contact for our customers, providing expertise and advice on ZEISS products and services. You will work closely with colleagues to achieve or exceed departmental KPIs and contribute to the advancement of society.", "Key Performance Indicators": "Deliver first contact resolution, create positive experiences, and achieve high levels of customer satisfaction.", "Required Skills": "Optical experience, lens knowledge, customer service experience, professional communication, digital skills, and a continuous improvement mindset.", "Preferred Skills": "ZEISS lens product knowledge, Qualified Dispensing Optician experience, technical customer service experience, and experience in managing external partners.", "How to Apply": "Please submit your application, including your CV and a cover letter, to [insert contact information]."}