Customer Services Fleet Specialist

3 weeks ago

Birmingham, United Kingdom The Recruitment Group Full time

**Customer Services Specialist (Fleet Expert)** - Temp to Perm Contract to Start ASAP

**Salary**: £11.50ph (£23,920pa)

Location: Birmingham Central (B2)

Hours of Work: 40 Hours per week - 9hrs shifts, between 7:30am - 7:30pm Mon - Fri

We are looking for an enthusiastic and motivated Customer Services Specialist to join our client’s service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both drivers and customers are happy.
- Answering inbound phone calls from the company’s driver network and ensuring that drivers feel supported
- Helping to answer queries and providing any support required
- Solving problems as quickly and efficiently as possible
- Using the company’s online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer's instructions and timings
- Building and maintaining positive relationships with customers
- Calling them proactively before any issue becomes a real problem and agreeing potential solutions
- Previous experience in a similar role is essential
- Enthusiasm and passion to succeed in everything that you do
- A genuine desire to take responsibility, rather than wanting to stay ‘under the radar’, and ambition to progress in a rapidly growing business
- Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience
- Willingness to learn, wanting to take on new challenges, with the understanding that learning from mistakes is crucial
- Resilience: the attitude that challenges along the way only serve to make successes more rewarding

If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection Statement.

**Job Types**: Full-time, Temp to perm

**Salary**: £11.50 per hour

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: EG51

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