Customer Experience Manager- Customer Care

4 weeks ago

Birmingham, United Kingdom MICHELIN Connected Fleet Full time

Midlands, (Home based)
Contract: Permanent

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we intend to be a major player in this market in the coming years.

We know our planet is at risk and we urgently need to find innovative ways to protect it. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. in turn building loyalty, strong relationships and references.

Coach our customers to get value from Masternaut products and services
Are responsible for monitoring, reviewing and implementing improvements to service performance
Without commercial priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction.


Connect Customer Experience Manager across the business, working with all departments to ensure the Customers’ needs are at the forefront of a seamless service
Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently
Obtain, collate and present customer feedback and insight on both service and product
University degree, and a track record of continuous professional growth
Customer service experience with system and process knowledge
Ability and confidence to operate effectively across a broad range of customers at senior management level
Commercial appreciation

Work life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours.

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    **Customer Experience Manager** Birmingham Full Time - Monday Would you like to be part of a strong leadership team? Are you passionate about streamlining processes, implementing new ideas of working and customer care? Gleeson Recruitment Group are recruiting for a Customer Experience Manager to work for a business that creates some of the worlds finest...

  • Customer Experience Manager

    4 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role:CX ManagernLocation:Midlands, (Home based)nContract:PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today...

  • Customer Experience Manager

    4 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Location: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management...

  • Customer Experience Manager

    3 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Job DescriptionRole: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Manager

    4 weeks ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Manager

    3 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Manager

    1 week ago

    Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    **Customer Experience Manager** **Birmingham** **£30,000 - £40,000** **If you're an experienced Customer Experience Manager, this could be the ideal role for you!** Bell Cornwall Recruitment have a fabulous opportunity for an experienced Customer Service Manager, to join a growing luxury home wears firm in Birmingham. **The role**: - Handling the end...

  • Customer Experience Specialist

    1 day ago

    Birmingham, United Kingdom Interface, Inc. Full time

    Location - Birmingham City Centre Customer Experience Specialist As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. Through pro-actively going beyond our customers’ expectations in managing their orders...

  • Customer Experience Manager

    1 month ago

    Birmingham, United Kingdom SCC Full time

    Contract Type :  Permanent Salary Package:  Competitive   plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours:  am – pm Monday – Friday.  We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your...

  • Customer Experience Administrator

    4 days ago

    Birmingham, United Kingdom Trident Group Full time

    **Customer Experience Administrator - Homes and Community Department, Trident Group** **Birmingham** **£27,385.37 per annum** **37.5 hours per week** **About the role** Trident are recruiting to a new position within the Customer Experience Service in our Homes and Communities department. We are looking for a person with confident communication skills,...

  • Customer Care Coordinator

    4 weeks ago

    Birmingham, United Kingdom Linsco Recruitment Full time

    **Customer Care Coordinator**: **New** **Location**: *** **Birmingham** *** **Salary**: *** **£23000 - £27000 per annum per year** *** **Job Type**: **Permanent** *** Posted about 4 hours ago **Sector**: Construction, Housing **Contact**: Jojo Owusu **Expiry Date**: 29 June 2023 **Job Ref**: JOW1/BD2796_1685443992 Linsco have been tasked to...

  • Customer Experience Specialist

    4 days ago

    Birmingham, United Kingdom Interface, Inc. Full time

    Customer Experience Specialist As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally. Through pro-actively going beyond our customers’ expectations in managing their orders through to fulfilment whilst...

  • Customer Experience Manager

    3 days ago

    Birmingham, UK, West Midlands, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Executive

    4 days ago

    Birmingham, United Kingdom THE STUDENT ENERGY GROUP Full time

    Who are we?The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there! We want to go further. We want to make a difference in the environment! We will make a stand for our precious planet; together.As...

  • Customer Experience Advisor

    4 days ago

    Birmingham, United Kingdom Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Key Responsibilities Customer Care & Sales Support...