Booking Co-ordinator

4 weeks ago

Truro, United Kingdom Allium Environmental Ltd Full time

Allium Environmental Ltd. are Investors in People. We're keen to help you be the very best that you can be through a structured training programme with many opportunities for promotion. Our friendly, busy team are always willing to help each other and, as a business, we encourage and highly value teamwork.

**Allium’s mission is to provide a trusted, approachable and professional asbestos consultancy that is progressive whilst maintaining the highest level of quality and integrity.**
- Previous experience of working within an asbestos consultancy or knowledge of asbestos would be ideal but not necessary, full training will be given.
- As this role will be client facing it is imperative that you have a professional, polite and friendly telephone manner, you’ll be comfortable and confident speaking with a variety of different clients on the phone.
- As the role supports a highly reactive team you’ll be proactive, reliable, adaptable and be able to re-prioritise with ease with a ‘can do’ attitude; team work is essential and your ability to be flexible and ‘get stuck in’ will allow you to thrive in this position. Previous experience with ‘booking in appointments’ would be ideal.
- Excellent attention to detail, verbal and written communication skills are essential along with excellent time management skills and following tasks through to completion.
- Being a quick learner, enthusiastic, dedicated and hardworking; being able to work on own initiative and as part of a team are crucial to this role.
- You must be proficient working with MS Office (Outlook, Word and Excel) and hold good IT skills.

**Core Responsibilities**
- Programing in surveys and re-inspections directly with sites and within their required timescales.
- Assessing and booking specialist access equipment for surveys when required.
- Ensuring the diary is fully booked and surveyors hit their daily targets.
- Ensuring the correct surveyors are assigned the appropriate surveys, using the training matrix
- Handling telephone enquiries and requests from clients' for status updates on surveys and reports.
- Answering the telephone, taking enquiries and accurately relaying messages.
- To provide administration support to the asbestos surveying consultancy.
- Meeting enquiry, quotation and project delivery KPI’s.
- Working on own initiative and also as part of the surveying consultancy administration team.
- Proficient user of IT including all MS Office functionality.
- Ensure projects have been set up with all the relevant documentation and information, including floor plans, scope of works, risk and method statements.
- Proficient user of IT including all MS Office functionality.

**Personal Responsibilities**
- Working a 40 hour week but also being flexible to cope with periods of high demand and be prepared to multi task as the business continues to expand and evolve.
- Have the ability to pick up new software skills (with appropriate training)
- Continue to learn and develop.
- To maintain a presentable standard of dress as required by any person representing the company.
- Professional company image through in-person and phone interaction

**Salary**
- Starting from £20,000 up to £25,000, depending upon previous experience and knowledge.

**Annual Leave**
- 28 days including bank holidays, plus additional day off on your birthday (or the next available date)

**Rewards & Benefits**
- In return for your dedication, you’ll enjoy a remuneration package including contributory pension and bi-annual profit share bonus.
- You’ll also benefit from working with a great team with fantastic training and development opportunities, with support to achieve your career goals.
- Bupa Medical Insurance
- Company Life Insurance

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Truro, TR3 6EH: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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