Project Officer

7 months ago

Truro, United Kingdom Healthwatch Cornwall CIC Full time

**Background**

Healthwatch Cornwall is one of 152 local Healthwatch formed in response to the Health and Social Care Act 2012. Healthwatch England provides representation at national level and Healthwatch Cornwall is funded by the Department of Health via Cornwall Council.

Our vision is to inspire positive change in Cornwall’s health and social care system through effective public engagement. We exist to ensure people and communities have a strong voice to influence and challenge how health and social care services are provided within their area.

Healthwatch Cornwall (HC) is a Community Interest Company (CIC) who act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

**Organisational Expectations**

Healthwatch Cornwall aims to provide a high quality service to the public and to our stakeholders, adhering to the principles of best practice, promoting equal opportunities and working positively with all of Cornwall’s diverse communities. Healthwatch is a forward-thinking organisation and the people who work for us must be committed to developing and enhancing the services we provide.

**Job Purpose**

Healthwatch Cornwall holds a contract with Cornwall Council (CC) to coordinate the work of five Partnership Boards: Learning Disabilities, Mental Health, Carers, Autism and Older Persons. The membership of each board consists of people with professional and lived experience who come together to discuss a variety of issues, and provide input into local strategies and policies with a key role in influencing decisions.

The Project Officer will assist the current Partnership Boards Project Coordinator and the Lived Experience Project Officer in coordinating and managing the running of the Boards in liaison with the Board Chairs, Cornwall Council and partners from across health and social care. This involves facilitating engagement in, and development of, health and social care strategies and plans in line with local requirements and the NHS Long Term Plan, organising regular meetings and ensuring actions are progressed.

Continuous engagement is required with and across target lived experience groups and professionals to identify ongoing and emerging issues and to ensure diverse representation, including from people whose experiences are not being heard.

Direct engagement with and support for self-advocates with learning disabilities and/or autistic adults is a key element of the role.

**Responsiblities**
- Partnership Boards_
- To support the Partnership Boards Co-Ordinator and team in the development and maintenance of Board Terms of Reference, strategy and action plan documentation.
- Jointly with the Co-Ordinator, to ensure that representation on the Partnership Boards is diverse and appropriate to ensuring that their Terms of Reference are met. This will include engaging with potential new members and developing relationships with other related organisations from which representation and feedback can be gained.
- To liaise with colleagues across health and social care to ensure matters are raised appropriately and progress/resolution is sought.
- To liaise with colleagues at Healthwatch Cornwall to ensure that issues raised through Partnership Boards work is logged and cross-referenced with the wider work of the organisation. This will involve cross-working within the organisation.
- To support the Co-Ordinator and Lived Experience Project Officer in the coordination and management of Partnership Board meetings and associated groups as required. To include assisting with the setting of agendas, facilitating meetings when required, monitoring and documenting progress.
- Support the Co-Ordinator and co-ordinate meeting/event logistics, ensuring venues are booked, attendee lists are maintained, and timely and accurate meeting notes are taken and distributed within agreed timeframes.
- To produce easy read materials as required (training will be provided, if required).
- To ensure support is in place for self-advocate Co-Chairs to effectively participate in the planning of meetings and to participate in meetings.
- Information Management_
- To maintain Partnership Board records on the database.
- To compile information to assist the Co-Ordinator in the preparation of reports.
- Key competencies_
- Actively participate in team meetings and attend other external meetings as advised by the line manager
- Support the Management team and other workers in ensuring the aims and objectives of Healthwatch Cornwall are achieved to a high standard
- Take all reasonable precautions to ensure the health and safety of yourself and others in accordance with Healthwatch Cornwall’s health & safety manual
- Adhere to organisational policies and procedures
- Contribute to the achievement of annually set individual and team targets relating to the Work Plan
- Actively participate in regular 1:2:1s and annual appraisal

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