Client Support, Coutts Crown Dependencies

3 weeks ago

Douglas, United Kingdom RBS International Full time

**Customer Service & Operations**, **Customer**:
**Client Support, Coutts Crown Dependencies**:
Douglas-IOM, Isle of Man

Permanent

Full Time

R-00227946

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

**Job description**:
Join us as a Client Support in Coutts Crown Dependencies
- We’re looking for a highly motivated and personable Client Support to join our team
- You’ll be supporting our private bankers to provide an outstanding level of service for our clients
- This is an opportunity to work closely with experienced private bankers, allowing you to develop your knowledge and your career with us

**What you'll do**:
You’ll be providing vital support to private bankers, assisting them in meeting the needs of their clients. As a key point of contact for our clients, you’ll be strengthening relationships with them and helping to provide a seamless experience.

Day-to-day, you’ll be preparing briefs for client appointments, identifying any suitable product needs, supporting with diary management and arranging reviews and engaging with specialists, when appropriate.

You’ll also be:

- Making sure that all reports, documentation and systems recording is accurate, compliant and provides the best advice for clients, while adhering to internal processes and procedures
- Preparing and maintaining client files, making sure that all compliance paperwork is present
- Preparing client communications, including letters and care calls
- Maintaining a good understanding of internal banking, lending and investment products

**The skills you'll need**:
You’ll have a background in a banking or financial services environment, with experience of providing excellent and timely service to clients. We’re also looking for someone with a desire to develop their knowledge and skill set by undertaking qualifications with the bank.

Additionally, you’ll need:

- Excellent communication and client relationship skills
- Technical knowledge of investment, credit and financial planning products
- The ability to work within a sales and service culture
- Good numeracy and Microsoft Office skills

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